DOUGLAS PIPER
Lakeville,MN
Summary
Seasoned operations executive with experience in both large and small companies. Successful record of implementing process improvements across varied industries. Proven ability to develop, communicate, and execute strategic initiatives.
Overview
29
29
years of professional experience
Work History
General Manager
MPR Orthopedics
Eagan, MN
01.2012 - Current
- led company growth from $1.2M to $10M in annual revenue
- Added 550 new branded products
- Yearly increase in profit margins through process improvements and vendor management
- Led full integration of legacy CRM and ERP systems and several Website projects
- Improved branded product sales from 30% of total sales to a current rate of 80%
- Facilitated full company move from 10K sq./ft facility/warehouse to 17K sq./ft.
Director – Sales & Marketing
Kelco
Brooklyn Park, MN
08.2009 - 01.2012
- Created an advisory board, consisting of customers, to provide feedback on company initiatives
- Increased gross profit by eliminating legacy sales practices
- Led new website design and ecommerce integration
- Developed strong relationships with key vendors, negotiating pricing and new product introductions
- Managed team of Inside Sales Reps
Director – Sales Administration/Support
R.W. Smith & Company
San Diego, CA
10.2006 - 08.2009
- Managed 15 Account Representatives that service large chain accounts, generating $15M annually
- Produce monthly sales management reports and statistical analyses
- Member of the following committees: Recruitment & Retention, Compensation, and I.T
- Instituted calling programs to franchise operators that increased sales by 10%
- Created an automated process for updating customer product pricing
- Led several key initiatives, including (new) website and compensation restructuring.
Director - Corporate Administration
24 Hour Fitness Inc
Carlsbad, CA
01.2003 - 09.2006
- Managed the following four Departments (totaling 85 Employees): Member Call Center, Transaction Processing, Commission Processing, and Membership Auditing
- Key Business Lead (from design to implementation) for $25M Oracle software project
- Proposed an incremental membership upgrade plan that increased upgrade sales over 100%
- Discovered revenue opportunity in charging prorated monthly dues at membership inception.
Manager - Business Operations
24 Hour Fitness
Carlsbad, CA
09.1999 - 01.2003
- Through process improvements and best business practice initiatives, reduced headcount by 60%
- Reduced cycle times by 50% in first year and reduced operating costs by 35%., Custom Fitting Operations
- Hand selected by the VP of Production as the Operations Lead for this start-up department
- Managed the forecasting, production, and distribution of all custom orders.
Operations Manager – Custom & Warranty/Repair
Cobra Golf Inc
Carlsbad, CA
05.1995 - 10.1999
- Reduced operating expenses by $4M along with reducing repair cycle-times from 25 to 2 days
- Department turnaround was seen as one of the major success stories of 1998.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Education
Bachelor of Business Administration -
University of San Diego
01.1991
Skills
- Team Leadership
- Administrative Management
- Process Improvements
- Operations Oversight
Timeline
General Manager
MPR Orthopedics
01.2012 - Current
Director – Sales & Marketing
Kelco
08.2009 - 01.2012
Director – Sales Administration/Support
R.W. Smith & Company
10.2006 - 08.2009
Director - Corporate Administration
24 Hour Fitness Inc
01.2003 - 09.2006
Manager - Business Operations
24 Hour Fitness
09.1999 - 01.2003
Operations Manager – Custom & Warranty/Repair
Cobra Golf Inc
05.1995 - 10.1999
Bachelor of Business Administration -
University of San Diego
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