Douglas Platt
Bar Manager
Phoenix,AZ
Summary
Dynamic Bar Manager with over 10 years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Bartender Shift Manager/Private Dining Coordinator
Royal Palms Resort & Spa
Phoenix , AZ
2021.04 - Current
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Worked with VIP guests of the resort to plan private events from 2-60 guests
Senior Catering Manager
Emily's Events
Scottsdale , AZ
2007.10 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Designed catering packages to increase sales and customer experience.
- Orchestrated positive customer experiences by overseeing every area of the Front of House operations.
Team Captain/Director of Catering
Wrigley Mansion Club
Phoenix , AZ
2017.01 - 2020.02
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Helped to create off-site catering program with award winning chefs to give the best possible experience to all of our customers.
Restaurant Bar Manager
Joe's Midnight Run
Phoenix , AZ
2016.01 - 2017.01
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Reduced inventory costs 8% by evaluating and streamlining vendor selection process.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Education
High School Diploma -
Jefferson High School
Lafayette, IN 1987.08 - 1990.06
No Degree - Economics
Purdue University
West Lafayette, IN 2001.05 -
Skills
- Liquor, beer and wine knowledge
Timeline
Bartender Shift Manager/Private Dining Coordinator
Royal Palms Resort & Spa
2021.04 - Current
Team Captain/Director of Catering
Wrigley Mansion Club
2017.01 - 2020.02
Restaurant Bar Manager
Joe's Midnight Run
2016.01 - 2017.01
Senior Catering Manager
Emily's Events
2007.10 - Current
No Degree - Economics
Purdue University
2001.05 -
High School Diploma -
Jefferson High School
1987.08 - 1990.06
Similar Profiles
Nathan StephensonNathan Stephenson
In Room Dining/Mini Bar Attendant at Royal Palms Resort & SpaIn Room Dining/Mini Bar Attendant at Royal Palms Resort & Spa
Anna ShirshovaAnna Shirshova
Assistant Director of Rooms at Royal Palms Resort & SpaAssistant Director of Rooms at Royal Palms Resort & Spa
Kourtney KalisvaartKourtney Kalisvaart
Server/Bartender at Two Bunch Palms Resort & SpaServer/Bartender at Two Bunch Palms Resort & Spa