Douglas Proffitt
Collinsville,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Multi-Unit Manager (SL2)
GameStop
Shiloh, IL, IL
07.2021 - Current
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Directed the recruitment process for new hires across multiple locations; conducted interviews.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Manager /Assistant Manager
American Freight / Sears Hometown & Outlet
Fairview Heights, IL
07.2018 - 08.2021
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
- Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
- Managed recruiting and screening processes for potential new employees on sales floor as well as support positions.
Sales Manager/ Service Support Manager
Sears / Sears Hometown & Outlet
Fairview Heights, IL
12.2014 - 07.2018
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Mentored employees in successful selling techniques, upselling, management of complicated sales, complex issues, and how best to handle difficult customers.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
Skills
- Customer Service
- Staff Management
- Visual Merchandising
- Cash Management
- Staff Recruitment
- Team Training
- Driving Business Growth
- Relationship Selling
Timeline
Multi-Unit Manager (SL2)
GameStop
07.2021 - Current
Store Manager /Assistant Manager
American Freight / Sears Hometown & Outlet
07.2018 - 08.2021
Sales Manager/ Service Support Manager
Sears / Sears Hometown & Outlet
12.2014 - 07.2018