Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Douglas Brown

District Heights,MD

Summary

Delivered 10M+ ERP and financial-system transformations as a 25+ year season IT Program Manager. Drove efficiency gains of 30 – 50% by analyzing and adopting Agile methodologies, backlog management, and cross-functional team leadership. Skilled at collaborating with C-suite executives to align delivery roadmaps with strategic business goals. Completed a full-time MBA (September 2018-December 2019), following part-time studies from March to September 2018.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Project Manager – Contract

Ballard Spahr, LLP
06.2021 - 01.2022
  • Lead portfolio of ERP and financial-system initiatives, collaborating with CFO and Accounting Directors to transform operating models and PMO governance for a 700-attorney law firm.
  • Rescued a troubled ERP upgrade by revising scope with stakeholders and securing specialized resources, achieving a successful go-live within the revised timeline.
  • Improved feature delivery predictability by 40% and reducing QA cycle by 25% in transferring bi-annual Collection Campaign Tool from Waterfall to Scrum.
  • Delivered firm-wide ERP reimplementation 50% under budget and only one month late despite unforeseen merger.
  • Reduced manual ERP QA effort by 70% and enabled UI-version compliance by introducing an automated 3E testing tool.
  • Initiated and led the firm’s first official Agile project – a Partner Tax Portal – using Sprint Planning, two-week Sprints, Daily Scrum, Sprint Review and Sprint Retrospectives, to deliver quarterly and annual tax reporting on time.
  • Employee Jan. 2022 – present

Legal Billing Specialist/Client Account Specialist – Contract

Vorys, Sater, Seymour and Pease
08.2020 - 05.2021
  • Supported billing operations for 30 attorneys, processing over 2,000+ invoices monthly in Aderant and ARCS.
  • Reduced invoice adjustments by 20% leveraging underutilized automation tools to audit time and expense for rate compliance, narrative accuracy and client-specific requirements.
  • Designed and implemented specialized billing forms and automated Excel/Crystal reports, empowering attorneys and finance committees with data-driven decision-making tools.
  • Achieved 100% on-time electronic billing by preparing invoice files and managing end-to-end billing processes and issue resolution.

Financial System Consultant - Contract

Dentons - Technical Science Group
03.2018 - 09.2018
  • Administered a $500K budget and lead a team of our in an Agile environment, spearheading the implementation of financial ERP and related technical platforms.
  • Drove a 10% revenue increase ($1M) by halving the billing cycle – from 30 and 15 days – via process improvements and automation.
  • Cut process time from 7 days to 2 through automation, significantly accelerating decision-making.

Assistant Director – Elite Systems

Crowell & Moring, LLP
07.2013 - 01.2018
  • Managed a $1M budget and a 4-person cross-functional support team to oversee Elite ERP and related modules.
  • Cut costs by $132K in 45 days by redeveloping the RFID initiative from records management, eliminating reliance on servers and existing software.
  • Drove $11M revenue growth in 9 months by launching a mobile-enabled time entry solution with advanced capture capabilities.
  • Optimized billing system functions to raise accuracy and timeliness from 89% to 95%, driving 1.72M in additional revenue within 6 months.

President – Chief Strategic Officer

Basal Enterprises, Inc.
01.2010 - 07.2013
  • Led all operations for a professional services start-up, scaling revenue to $7.5M annually with a team of 15 and $2.8M budget.
  • Scaled start-up to $2.5M+ annual revenue in 3 years, securing 43 key clients and elevating market presence.
  • Achieved 97% client satisfaction and retention by delivering timely, high-quality service tailored to individual needs.

Senior Program Manager

Thomson Reuters – Elite
01.1996 - 01.2010
  • Led global ERP implementations worth up to $10M, overseeing 50+ consultants across 30 mergers and 400 clients’ upgrades.
  • Created and executed firmwide methodologies from migrating and upgrading financial, risk, and records management software.
  • Helped drive over $2M in annual consulting services sales by supporting Account Executives.
  • Select Accomplishments:

Education

Master of Business Administration - IT Management

Western Governors University
Salt Lake City, UT

Bachelor of Arts - Film, Minor in Political Science

Hunter College
New York, NY

Skills

  • Agile & Program Management: Scrum, Kanban, JIRA, Confluence, Backlog Management, Sprint Planning, PI Planning, Stakeholder Management, ServiceNow
  • ERP & Financial Systems: Elite 3E, Elite Enterprise, Aderant, ARCS, Star Collect, Office 365, Smart Sheets, Lucid Charts
  • Project planning
  • Scope management
  • Client relationship management
  • Project scheduling
  • Project plan development
  • Client relations

Certification

  • Project Management Profession (PMP) – Project Management Institute (PMI)
  • Certified Scrum Master (CSM) – Scrum Alliance

Timeline

Senior Project Manager – Contract

Ballard Spahr, LLP
06.2021 - 01.2022

Legal Billing Specialist/Client Account Specialist – Contract

Vorys, Sater, Seymour and Pease
08.2020 - 05.2021

Financial System Consultant - Contract

Dentons - Technical Science Group
03.2018 - 09.2018

Assistant Director – Elite Systems

Crowell & Moring, LLP
07.2013 - 01.2018

President – Chief Strategic Officer

Basal Enterprises, Inc.
01.2010 - 07.2013

Senior Program Manager

Thomson Reuters – Elite
01.1996 - 01.2010

Bachelor of Arts - Film, Minor in Political Science

Hunter College

Master of Business Administration - IT Management

Western Governors University

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