JIRA
Douglas Brown
District Heights,MD
Summary
Delivered 10M+ ERP and financial-system transformations as a 25+ year season IT Program Manager. Drove efficiency gains of 30 – 50% by analyzing and adopting Agile methodologies, backlog management, and cross-functional team leadership. Skilled at collaborating with C-suite executives to align delivery roadmaps with strategic business goals. Completed a full-time MBA (September 2018-December 2019), following part-time studies from March to September 2018.
Overview
26
26
years of professional experience
3
3
Certification
Work History
Senior Project Manager
Ballard Spahr, LLP
06.2021 - 01.2022
- Initiated and led the firm’s first official Agile project – a Partner Tax Portal – using Sprint Planning, two-week Sprints, Daily Scrum, Sprint Review and Sprint Retrospectives, to deliver quarterly and annual tax reporting on time.
Maintained schedules to meet key milestones at every project phase.
Improved feature delivery predictability by 40% and reduced QA cycle by 25% in transferring bi-annual Collection Campaign Tool from Waterfall to Scrum.
Delivered firm-wide ERP reimplementation 50% under budget and only one month late despite unforeseen merger.
Reduced manual ERP QA effort by 70% and enabled UI-version compliance by introducing an automated 3E testing tool.
Legal Billing Specialist/Client Account Specialist – Contract
Vorys, Sater, Seymour and Pease
08.2020 - 05.2021
- Supported billing operations for 30 attorneys, processing over 2,000+ invoices monthly in Aderant and ARCS.
Reduced invoice adjustments by 20% leveraging underutilized automation tools to audit time and expense for rate compliance, narrative accuracy and client-specific requirements.
Designed and implemented specialized billing forms and automated Excel/Crystal reports, empowering attorneys and finance committees with data-driven decision-making tools.
Achieved 100% on-time electronic billing by preparing invoice files and managing end-to-end billing processes and issue resolution.
Financial System Consultant - Contract
Dentons - Technical Science Group
03.2018 - 09.2018
- Administered a $500K budget and lead a team of our in an Agile environment, spearheading the implementation of financial ERP and related technical platforms.
- Drove a 10% revenue increase ($1M) by halving the billing cycle – from 30 and 15 days – via process improvements and automation.
- Cut process time from 7 days to 2 through automation, significantly accelerating decision-making.
- Evaluated client needs and expectations, establishing clear goals for the engagement.
Assistant Director – Elite Systems
Crowell & Moring, LLP
07.2013 - 01.2018
- Managed a $1M budget and a 4-person cross-functional support team to oversee Elite ERP and related modules.
- Cut costs by $132K in 45 days by redeveloping the RFID initiative from records management, eliminating reliance on servers and existing software.
- Drove $11M revenue growth in 9 months by launching a mobile-enabled time entry solution with advanced capture capabilities.
- Optimized billing system functions to raise accuracy and timeliness from 89% to 95%, driving 1.72M in additional revenue within 6 months.
- Streamlined communication between IT, Accounting and Management to foster a collaborative working environment.
- Oversaw the recruitment, hiring, and onboarding process for new staff members to maintain a high-quality ERP consulting and support staff.
President – Chief Strategic Officer
Basal Enterprises, Inc.
01.2010 - 07.2013
- Led all operations for a professional services start-up, scaling revenue to $7.5M annually with a team of 15 and $2.8M budget.
- Scaled start-up to $2.5M+ annual revenue in 3 years, securing 43 key clients and elevating market presence.
- Achieved 97% client satisfaction and retention by delivering timely, high-quality service tailored to individual needs.
- Led all operations for a professional services start-up, scaling revenue to $7.5M annually with a team of 15 and $2.8M budget.
- Scaled start-up to $2.5M+ annual revenue in 3 years, securing 43 key clients and elevating market presence.
Achieved 97% client satisfaction and retention by delivering timely, high-quality service tailored to individual needs. - Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Senior Program Manager
Thomson Reuters – Elite
01.1996 - 01.2010
- Led global ERP implementations worth up to $10M, overseeing 50+ consultants across 30 mergers and 400 clients’ upgrades.
- Created and executed firmwide methodologies from migrating and upgrading financial, risk, and records management software.
- Helped drive over $2M in annual consulting services sales by supporting Account Executives.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
Education
Master of Business Administration - IT Management
Western Governors University
Salt Lake City, UTBachelor of Arts - Film, Minor in Political Science
Hunter College
New York, NYSkills
- Agile & Program Management: Scrum, Kanban, JIRA, Confluence, Backlog Management, Sprint Planning, PI Planning, Stakeholder Management, Daily Scrum, Sprint Review, Sprint Retrospective
- Project Management: Project Planning, Scope Management, Project Scheduling, Project Plan Development
- Tools: Office 365, Smart Sheets, Lucid Charts, JIRA, MS Project, Elite 3E, Aderant, ARCS, Star Collect, ServiceNow
- Relationship Management: Client relationship management, Meeting facilitation, Schedule coordination, Cross-functional communication
Certification
- Project Management Profession (PMP) – Project Management Institute (PMI)
- Certified Scrum Master (CSM) – Scrum Alliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CulturePaid sick leavePaid time offWork from home option401k matchHealthcare benefitsAffiliations
- Project Management Institute
- Scrum Alliance
Software
Office 365
Smart Sheets
Lucid Charts
Service Now
Timeline
Senior Project Manager
Ballard Spahr, LLP
06.2021 - 01.2022
Legal Billing Specialist/Client Account Specialist – Contract
Vorys, Sater, Seymour and Pease
08.2020 - 05.2021
Financial System Consultant - Contract
Dentons - Technical Science Group
03.2018 - 09.2018
Assistant Director – Elite Systems
Crowell & Moring, LLP
07.2013 - 01.2018
President – Chief Strategic Officer
Basal Enterprises, Inc.
01.2010 - 07.2013
Senior Program Manager
Thomson Reuters – Elite
01.1996 - 01.2010
Bachelor of Arts - Film, Minor in Political Science
Hunter College
Master of Business Administration - IT Management
Western Governors University
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