Douglas Reeves Jr.
Dacula,GA
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Delta Performance Products
08.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Took orders from customer and entered into ERP promptly
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ongoing inventory and management of stock to ensure product is ready and available for customer.
- Assigned and scheduled shipping got outgoing products
- Assist with production of products when necessary
Production Supervisor
Vibrantz Technology, Formerly Ferro
10.2016 - 08.2022
- Resolved issues quickly to maintain productivity goals.
- Managed team of 15 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Proficiently used SAP to create and print batch tickets for orders.
Case Manager
Just People Inc
06.2006 - 10.2016
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Lived on property to ensure safety and after hours supervision of clients.
Owner/Operator
Self-employeed- Reeves Flooring
01.2000 - 06.2006
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
No Degree -
Gwinnett College - Sandy Springs
Atlanta, GAHigh School Diploma -
Henry County High School
Mcdonough, GA1991
Skills
- Consultative Sales
- Usage of both Chempax and SAP
- Complaint Resolution
- Product Knowledge
- Report Generation
- Materials Handling
- Schedule Management
- Production Targets
- Assembly and Production
- Audit Management
- Quality Assurance
- Business Management
Timeline
Customer Service Representative
Delta Performance Products
08.2022 - 10.2023
Production Supervisor
Vibrantz Technology, Formerly Ferro
10.2016 - 08.2022
Case Manager
Just People Inc
06.2006 - 10.2016
Owner/Operator
Self-employeed- Reeves Flooring
01.2000 - 06.2006
No Degree -
Gwinnett College - Sandy Springs
High School Diploma -
Henry County High School
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