Douglas Reid

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• SOUTHWEST AIRLINES, ATLANTA, GA, OPERATIONS AGENT, 05/1998, 12/2015, Provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance. Prepared manifest showing baggage, mail, freight weights, and number of passengers on airplane and teletypes data to destination. Coordinate ground movement of all flights and make gate assignments. Responsible for ground security and assuring operations follow security procedures. Monitors and updates runway and field conditions, based upon current weather conditions. Communicate information and instructions verbally or via radio equipment. Oversaw and participated in loading cargo to ensure completeness of load and even distribution of weight. Positioned ramp for loading of airplane. Verified passengers' tickets as they board plane. Obtained flight number, airplane number, and names of crew members from dispatcher and recorded data on flight papers of airplane. Removed ramp, and signaled pilot that personnel and equipment were clear of plane.
• California Traffic Safety Institute, Sacramento, CA, Court Clerk, 09/1996, 06/1998, Provide procedural information, case status, and related assistance to the public. Explain and accept fees and fines. Assists individuals in locating material and information. Receives and examines legal documents for correctness of information, conformity, jurisdiction, completeness, timeliness, and required supporting documentation before acceptance for action by the court. Uses various computer programs to prepare document files, information and correspondence related to the explanation of court policies and procedures. Follows procedures for updating and/or purging electronic files. Scan documents. Verify, enter, retrieve, copy, correct and update case information in files, computer records and automated record-keeping systems. Computes, receives, receipts, and records payments of bail, fines and fees. Prepares and responds to correspondence. Provides clerical support, including, but not limited to, data entry, photocopying, filing, sorting and delivering mail and files.
• American Airlines, Cary, NC, Reservations Sales Agent, 12/1995, 03/1996
• Copelands Sports, Sacramento, CA, Store Manager, 06/1993, 10/1995
• Best Products, Sacramento, CA, Sales Associate, 07/1991, 06/1993
• U.S. Air Force, Vandenberg AFB, CA, Security Police, 12/1985, 05/1991, Guard launch facilities, security installations and personnel. Protect high-valued assets critical to national security. Deploy to bases overseas to guard security installations and personnel. Patrolled commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering. Answered alarms and investigated disturbances. Routed and assigned workers and equipment to appropriate location, according to customer request, specifications, and needs. Relayed information using telephone and two-way radio. Utilized military training to ensure compliance with military justice and fire safety requirements, including tours of duty as Physical Security NCO, and Fire Safety NCO. Served as Squad Leader, and Training Specialist for subordinate personnel, at the rank of Sergeant. Conducted interior and exterior patrols, fire and safety checks.

• GSWCC - Level 1B Certified Inspector
• GSWCC - Level II Certified Plan Reviewer
• NPDES - MS4 Compliance & Enforcement Certified Inspector
• GPSTC - Crisis Intervention Team
• CEOSF - Code Official Safety Specialist
• American Heart Association - First Aid CPR AED