Douglas E. Rettberg
Manchester,MD
Summary
Dynamic professional with nearly three years of emergency management experience, and two decades in instructional design and customer service. Demonstrated expertise in delivering effective training programs, managing operations, and building strong client relationships. Capable of working independently while contributing to team success. Ready to apply a diverse skill set in a challenging professional role.
Overview
23
23
years of professional experience
Work History
Classic Rock Band – Performer & Manager
04.2016 - Current
- Collaborate with band members to deliver 7-10 classic rock performances per year.
- Oversee logistical and administrative tasks to ensure successful events.
Guitar Instructor
Self employed
01.2005 - Current
- Instruct beginner to intermediate guitar students in various musical styles.
- Design customized lesson plans based on student skill levels and learning objectives.
Training Specialist
Maryland Department of Emergency Management
Hanover, MD
08.2022 - 06.2025
- Delivered comprehensive emergency management training courses to diverse audiences.
- Supported the development and delivery of emergency management and professional development training programs.
- Served as a key training specialist within the State Training Office, Training and Exercise Unit, and Preparedness Branch.
- Participated in emergency management exercises that test plans, policies, and procedures.
- Managed and maintained accurate training records and documentation through an LMS system and the Google platform.
Fitness Manager
Elevate Fitness & Wellness
Hunt Valley, MD
09.2020 - 08.2022
- Oversaw all aspects of gym operations, including daily activities, group exercise programs, fitness staff, and personal training services.
- Generated and presented monthly reports to management, detailing operational performance, and key metrics.
- Managed and approved personnel time cards using ADP, ensuring accurate payroll processing.
- Managed incoming emails and phone calls, providing timely and professional responses.
- Directed the maintenance of fitness equipment, and upheld high standards of gym cleanliness.
- Taught a minimum of five group exercise classes per week, maintaining high member engagement.
Personal Trainer
DR Fitness
09.2016 - 06.2022
- Designed and implemented personalized exercise programs tailored to individual clients' needs and goals.
- Provided exceptional customer service, building strong rapport through consistent communication.
- Instructed clients on proper exercise form and techniques to maximize results, and prevent injury.
- Motivated and encouraged clients during and outside of fitness sessions to foster sustained progress.
- Responded to client inquiries in a professional and informative manner.
Fitness Specialist
Elevation Corporate Health
Hunt Valley, MD
09.2017 - 08.2020
- Conducted engaging group exercise classes for corporate clients.
- Ensured a clean, safe, and orderly gym environment for all members.
- Assisted new members with application processes, and provided facility tours.
- Supported various operational duties as assigned, to maintain smooth facility functioning.
Customer Service Representative / Coordinator
Penguin Random House
Westminster, MD
01.2003 - 10.2015
- Managed customer accounts across Canada and the United States, ensuring high satisfaction.
- Generated and provided reports to management on customer service metrics and activities.
- Coordinated and followed up on shipments for author events, ensuring timely delivery.
Education
Bachelor of Arts - Communications
McDaniel College
Westminster, MDSkills
- Training delivery and curriculum design
- Records management and reporting
- Preparedness and exercise support
- Group and one-on-one instruction
- Client relationship management
- Issue resolution and problem-solving
- Written and oral communication
- Building rapport and multitasking
- General computer skills, including Google Drive
- Staff supervision and team leadership
- Management of social media
Affiliations
- Manager and performer for a classic rock band | April 2016-Present
* Collaborate with band members to deliver 7-10 performances per year.
* Oversee logistical and administrative tasks to ensure successful events.
* Manage social media accounts for the band.
Timeline
Training Specialist
Maryland Department of Emergency Management
08.2022 - 06.2025
Fitness Manager
Elevate Fitness & Wellness
09.2020 - 08.2022
Fitness Specialist
Elevation Corporate Health
09.2017 - 08.2020
Personal Trainer
DR Fitness
09.2016 - 06.2022
Classic Rock Band – Performer & Manager
04.2016 - Current
Guitar Instructor
Self employed
01.2005 - Current
Customer Service Representative / Coordinator
Penguin Random House
01.2003 - 10.2015
Bachelor of Arts - Communications
McDaniel College