Douglas Richards
Howe,TX
Summary
With 22 years of senior management experience in the restaurant industry, successfully handling increasing staff sizes, operating budgets, and sales and marketing responsibilities. Seeking the next challenge to further utilize strengths in an organization that values and rewards performance and embraces an entrepreneurial spirit.
Overview
20
20
years of professional experience
Work History
Managing Partner
Jason's Deli
02.2018 - 09.2023
- Owner/Operator of Roanoke operation, which is over $3.4M a year in sales, and supervised and maintained a staff of 35-45 employees
- Improved store sales year over year and successfully managed during the COVID-19 shutdown and restrictions.
- The unit was acknowledged company-wide for having the highest after-school catering.
- Before becoming a managing partner, I worked as an assistant manager at Allen, TX, and opened a brand-new operation in Frisco, TX.
Lead Culinary Manager
Cheddars Scratch Kitchen
01.2016 - 01.2017
- Improved kitchen efficiency by streamlining food preparation processes.
- Fostered a collaborative kitchen environment, boosting team morale and productivity.
- Oversaw renovation projects to upgrade kitchen facilities, enhancing overall efficiency.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
- Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
- Maintained adequate supply levels by monitoring and reordering food stock and dry goods.
Manager
Texas Land & Cattle
01.2015 - 01.2016
- Locations Managed: Fairview, TX, and Frisco, TX
- 8-week training course at the Fairview store
- Transferred to Frisco, TX (store with the most significant volume)
- Resolved staff member conflicts, actively listened to concerns, and found an appropriate middle ground.
- Controlled costs to keep the business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels and reducing waste.
Senior Associate Manager
Cracker Barrel
01.2004 - 01.2015
- Senior Associate Manager: The store was a $5M annual operation with approximately 140 employees
- Member of the opening team for the Allen, TX, location opening on schedule in July 2013
- The management team received a special bonus for exceeding expectations in preparing the store for opening.
- Promoted from Associate Manager to Senior Associate Manager after 2 years of employment
- Member of the opening team in Talladega, AL
- Championed change management efforts during organizational restructuring periods.
- And Reduced operational costs through continuous process improvements and waste elimination initiatives.
- Assisted in talent acquisition efforts by participating in interviews and assessing candidate qualifications.
- Boosted employee engagement by facilitating regular team meetings and fostering open communication and collaboration among colleagues.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules, and monitored performance.
Education
Bachelor of Science - Supply Chain Management and Logistics
Western Governors University
06.2027
Skills
- Revenue growth
- Operations management
- Financial administration
- Business development
- Organizational development
- Leadership and people development
- Management team leadership
- Profit and loss management
- Staff management
- Account management
- Sales growth
- Operational analysis
Timeline
Managing Partner
Jason's Deli
02.2018 - 09.2023
Lead Culinary Manager
Cheddars Scratch Kitchen
01.2016 - 01.2017
Manager
Texas Land & Cattle
01.2015 - 01.2016
Senior Associate Manager
Cracker Barrel
01.2004 - 01.2015
Bachelor of Science - Supply Chain Management and Logistics
Western Governors University
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