Douglas Rocha
Denver,CO
Summary
Adept at enhancing customer experiences and operational efficiency, I excelled at Fogo De Chão by spearheading team training and managing inventory, significantly reducing turnover rates. My strong work ethic and exceptional customer service skills, coupled with proficiency in POS systems, underscore my ability to drive profitability and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Kona Grill
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front of House Manager
Fogo De Chão
04.2022 - 05.2024
- Monitored inventory levels with proactive ordering to minimize shortages.
- Oversaw daily operations, promoting teamwork and boosting overall service quality.
- Resolved guests complaints while maintaining positive customer environment.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Proficient in operating and maintaining POS systems, including transaction processing, inventory tracking, and system troubleshooting to optimize sales operations and enhance customer experiences.
- Skilled in managing cost of goods (COG), analyzing profit and loss (P&L) statements, forecasting sales trends, and creating efficient staff schedules to maximize profitability and operational efficiency in a dynamic restaurant environment.
Wait Staff Member
Fogo De Chão
10.2021 - 04.2022
- Cultivated warm relationships with regular customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new team members in gaucho cooking techniques, ensuring consistent quality across the menu.
- Upheld brand standards by consistently executing signature dishes according to established recipes and presentation guidelines.
Housekeeping Supervisor
Holiday Inn and Suites Across From Universal
01.2018 - 03.2020
- Implemented feedback system for guests to continuously improve housekeeping practices.
- Streamlined inventory processes by assessing and replenishing supplies regularly.
- Empowered staff through delegation of tasks to strengthen skills and confidence.
- Analyzed guest feedback to identify trends and proactively address areas for improvement.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Bachelor of Science - Biological Sciences - Biomedicine
Federal University of Rio De Janeiro
Rio De Janeiro, RJ, Brazil.12-2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Polyglot
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Native or Bilingual
Timeline
Server
Kona Grill
06.2024 - Current
Front of House Manager
Fogo De Chão
04.2022 - 05.2024
Wait Staff Member
Fogo De Chão
10.2021 - 04.2022
Housekeeping Supervisor
Holiday Inn and Suites Across From Universal
01.2018 - 03.2020
Bachelor of Science - Biological Sciences - Biomedicine
Federal University of Rio De Janeiro
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