Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Douglas Rozek

ANDREWS,NC

Summary

Seasoned professional with a dynamic background, including impactful roles at Harrah's Valley River Casino and Hotel. Excelled in curriculum creation and innovative teaching, boosting class participation significantly. Demonstrated exceptional leadership and classroom management, fostering a culture of continuous improvement and excellence. Achieved notable success in enhancing customer service and operational efficiency.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Adjunct Professor

Tri County Community College
01.2017 - Current
  • Taught Craps courses, providing instruction to up to 16 undergraduate students.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.

Casino Manager

Harrah's Valley River Casino and Hotel
10.2014 - Current
  • Organized and controlled 8 blackjack and poker tournaments every month.
  • Developed marketing strategies to attract new patrons and retain existing customers.
  • Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
  • Coordinated with IT department to maintain smooth functioning of electronic gaming equipment throughout the facility.
  • Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
  • Reduced operational costs by negotiating vendor contracts and managing inventory effectively.
  • Raised revenue by optimizing game floor layout and strategically placing high-profit machines.
  • Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
  • Established performance metrics for each department within the casino, driving continuous improvement efforts to meet or exceed goals.
  • Analyzed financial data to make informed decisions on budgeting, staffing, and resource allocation within the casino.
  • Managed a team of 50+ employees, ensuring optimal performance and productivity.
  • Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
  • Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
  • Improved casino operations by streamlining processes and implementing efficient systems.
  • Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
  • Championed responsible gambling initiatives within the facility, educating patrons about resources available for support should they need assistance.
  • Coordinated staff schedules, rotations and breaks.
  • Monitored gaming operations continuously to check on dealers and players.

Casino Manager

Sun Cruz Casino
08.2012 - 09.2014
  • Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
  • Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
  • Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
  • Developed marketing strategies to attract new patrons and retain existing customers.
  • Coordinated staff schedules, rotations and breaks.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.

Small Business Owner

Self Employed
03.2000 - 07.2014
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Casino Operations Manager

Treasure Chest Casino
08.1994 - 03.2004
  • Coordinated with other departments to optimize cross-functional collaboration, enhancing overall casino operations efficiency.
  • Assigned training courses and oversaw performance monitoring to guide employees through career development.
  • Encouraged development of leadership skills among supervisors to foster employee morale.
  • Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
  • Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
  • Led efforts to continually improve casino ambiance through strategic lighting design adjustments, ensuring an inviting and engaging atmosphere for guests.

Table Games Dealer

Grand Casino Biloxi
08.1993 - 08.1994
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Education

Bachelor of Science - Professional Aeronautics

Embry-Riddle Aeronautical University
Daytona Beach, FL
03-1990

Skills

  • Online teaching
  • Curriculum creation
  • Innovative teaching
  • Classroom management

Certification

Certified Air Traffic Control Operator.

Timeline

Adjunct Professor

Tri County Community College
01.2017 - Current

Casino Manager

Harrah's Valley River Casino and Hotel
10.2014 - Current

Casino Manager

Sun Cruz Casino
08.2012 - 09.2014

Small Business Owner

Self Employed
03.2000 - 07.2014

Casino Operations Manager

Treasure Chest Casino
08.1994 - 03.2004

Table Games Dealer

Grand Casino Biloxi
08.1993 - 08.1994

Bachelor of Science - Professional Aeronautics

Embry-Riddle Aeronautical University

Similar Profiles

CREATE PROFILE
Douglas Rozek