Douglas Satre
Klamath Falls,OR
Summary
Dynamic leader and problem-solver with a proven track record at Mike's Barbershop, adept in client consultations and advanced communication skills. Excelled in boosting client retention and satisfaction while managing others in the finance department of car dealerships. Unparalleled interpersonal abilities. Skilled in business management and customer service excellence, consistently achieving and surpassing sales goals. Demonstrated ability to quickly adapt, learn, and mentor, ensuring operational efficiency and team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mike's Barbershop
Barber
02.2019 - 06.2024
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Resolved guest complaints about service or style.
- Answered incoming telephone calls and scheduled appointments for clients.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Styled hair according to customer preferences.
- Counted and documented opening and closing cash amounts daily.
- Managed complex appointment schedule for high-volume client base.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Operated clippers and shears to create customized looks.
- Maintained regular client list and successfully handled walk-in customers.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Completed full and partial shaves with clippers and standard and straight razors.
- Consulted with customers to understand hair cut, color and styling desires.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Sales/ Sales Manager
Hansel Auto Group
08.2016 - 01.2018
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
USMC
USMC
06.1999 - 10.2016
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
Education
Bachelors Of Science - Metallurgy & Material Science
Jones International University
Englewood, COAssociate Of General Studies -
Santa Rosa Junior College
Santa Rosa, CAGraduate - General
San Marin High School
Novato, CA06.1999
Skills
- Social Media Promotion
- Hairstyling
- Appointment Scheduling
- Client consultation
- Scalp treatments
- Instrument Sterilization
- Sanitation Practices
- Hair maintenance expert
- Outstanding client retention
- Hairstyles knowledge
- Clippers usage
- Business Management
- Industry Trends
- Strong leader
- Customer safety
- Advanced communication skills
- Beard Shaping
- Interpersonal abilities
- Mentoring and training
- Professional manner
- Product Knowledge
- Work area sanitation
- Customer service excellence
- Regulatory Compliance
- Scalp Massage
- Verbal communication strength
- Client Consultations
- Cleaning and sanitation
- Business Administration
- Opening and closing procedures
- Beard Trimming
- Highly motivated self-starter
- Equipment Maintenance
- Team Collaboration
- Client Scheduling
- Knowledge of color space theory
- Client Needs Assessment
- Networking expertise
- Tax law knowledge
- Razor cutting expert
- Quick Learner
- Accurate money handling
Certification
Series 7 for Finance and Insurance, Barber & Cosmetology License in CA
Languages
ASL American Sign Language
Professional Working
Timeline
Mike's Barbershop
Barber
02.2019 - 06.2024
Sales/ Sales Manager
Hansel Auto Group
08.2016 - 01.2018
USMC
USMC
06.1999 - 10.2016
Bachelors Of Science - Metallurgy & Material Science
Jones International University
Associate Of General Studies -
Santa Rosa Junior College
Graduate - General
San Marin High School
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