Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
SUMMARY OF QUALIFICATIONS
Timeline
Generic

Douglas Saunders

Bronx

Summary

To obtain a position within an organization utilizing my skills and knowledge; thus offering me the opportunity to acquire new skills in the process.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Utility Worker

Jit Jat Joe
12.2020 - Current
  • Facilitated smooth operations during staff absences by cross-training in multiple roles, providing consistent service despite unforeseen circumstances.
  • Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
  • Demonstrated adaptability by quickly mastering new tasks as needed, providing versatile support to team members and management alike.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Upheld company reputation with diligent adherence to product standards and specifications, ensuring client satisfaction and repeat business.
  • Kept work area clean, neat, and well-stocked to maximize productivity.

Warehouse Worker

Amazon
09.2020 - 06.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 35 pounds.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Strapped items down over protective padding to secure throughout transportation.

Bell Attendant

AC Hotel
01.2019 - 02.2020
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
  • Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
  • Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
  • Promoted hotel amenities and services effectively when interacting with guests during their stay.
  • Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
  • Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
  • Escorted guests to and from rooms and assisted with baggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.

Assistant Manager /Team Leader

Krispy Kreme
06.2016 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Cashier/Backline Cook

McDonald's
09.2014 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reduced food waste by properly storing, rotating, and utilizing ingredients within their shelf life.

File Clerk/Customer Service Representative

Norton Rose Fulbright
01.2012 - 11.2014
  • Performs routine clerical duties, such as maintaining letters, memoranda, invoices, and other indexed records arranged in a file according to an established system
  • Retrieves data or correspondence from files as requested within an appropriate time frame
  • Performs a variety of tasks like delivering and picking up files from secretary’s and lawyers

Guest Services/Security

Chelsea Piers
07.2009 - 10.2011
  • Greeted customers entering, and exiting establishment
  • Directed traffic accordingly, and making sure pedestrians are safe
  • Assisted with checking clients in for private VIP events
  • Approach incidents in a calm, professional manner to uncover and prevent thefts
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Cashier/Backline

Arby’s
03.2008 - 10.2008
  • Handled over $5,000 in cash, credit card or automatic debit payment
  • Computed sales prices, total purchases and receive and process cash or credit payment
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Recommended, selected, and help locate or obtain merchandise based on customer needs and desires

Education

High School Equivalency Diploma -

Opportunities for a Better Tomorrow, Inc.
12.2014

Skills

  • Cleaning procedures
  • Basic maintenance
  • Conflict de-escalation
  • Interior and exterior patrol
  • Stress tolerance
  • Strong interpersonal skills
  • Traffic flow coordination
  • Customer service
  • Decision-making

Accomplishments

    I received the 2013 Joshua Colon leadership award from Swiss Post Solutions.

Certification

Harassment Prevention: NY Non-Supervisor, Resturant


Organization: JJJ International Inc.

Completion date: May 17, 2025

Certificate ID: f4147201-db24-4f8a-b0bc-2b2018568c50

SUMMARY OF QUALIFICATIONS

  • Ability to work in a fast-pace atmosphere
  • Self-starter; capable of motivating others
  • Capable of handling a diversity of responsibilities simultaneously
  • Effectively developed telephone communications skills
  • Has satisfied the requirements for the professional certification in customer service.

Timeline

General Utility Worker

Jit Jat Joe
12.2020 - Current

Warehouse Worker

Amazon
09.2020 - 06.2024

Bell Attendant

AC Hotel
01.2019 - 02.2020

Assistant Manager /Team Leader

Krispy Kreme
06.2016 - 03.2017

Cashier/Backline Cook

McDonald's
09.2014 - 11.2015

File Clerk/Customer Service Representative

Norton Rose Fulbright
01.2012 - 11.2014

Guest Services/Security

Chelsea Piers
07.2009 - 10.2011

Cashier/Backline

Arby’s
03.2008 - 10.2008

High School Equivalency Diploma -

Opportunities for a Better Tomorrow, Inc.

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