Summary
Overview
Work History
Education
Skills
Section name
Timeline
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Douglas O'Neill

Branch Manager
Yuba City,California

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

27
27
years of professional experience

Work History

Branch Manager

United Rentals
06.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Manager in Training

United Rentals
11.2022 - 06.2024
  • As a Manager in Training (MiT) my duties are to assist other Branch Managers with daily task, fill in during their absence and learn United Rentals system and procedures.
  • Develop a Parts Efficiency program, and then rolled it out to all the branches in the district with 100% participation.
  • Transitioned an acquisition Branch to United Rentals standards of safety culture and cleanliness.
  • Opened a new Customer Equipment Solution Branch.

Branch Manager

Sunbelt Rentals
12.2021 - 11.2022
  • As Branch Manager I am responsible for the overall direction, coordination, and evaluation of the Rental Branches business. This includes leading all aspects of Sales, Customer Service, Fleet Maintenance, Employee hiring and Logistics, including achievement of financial and performance goals. In this role I am also responsible for the operational and financial reporting functions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Equipment Rental Sale Rep

Sunbelt Rentals
04.2021 - 12.2021
  • As an Outside equipment Sales Rep, I was responsible for driving revenue, developing and maintaining relationships, opening new accounts, reactivating dormant accounts, making Key Account relationships stronger by visiting costumers on large job sites.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Sales Rep / District Manager/ Account Manager

Gallo Wine Sales Company
01.1998 - 10.2021
  • Lead and manage sales and operations staff on day-to-day activities with keen focus on improving team production and delivering superior customer service.
  • Manage all aspects of sales data as well as research and analyze latest market trends to generate profitable sales for both new and remodeled stores.
  • Build and maintain strong relationships with corporate partners to grow new business opportunities.
  • Conduct safety meetings on daily and weekly basis in order to drive awareness and ensure maximum client and employee safety.
  • Effectively communicate with Sales Team and executive members via calls and in-person to communicate sales performance, goals, and latest market trends.
  • Train and mentor new Account Managers on business policies and procedures to facilitate the goals of individual corporate partners.
  • Earned “Sales of the Month” award for three times in recognition of producing highest number of sales.
  • Facilitated team in winning “Division Holiday Contest” while serving as District Manager.
  • Secured multiple promotions based on outstanding performance and utmost dedication towards work excellence and business growth.

Education

Degree Title -

TuleLake High School
Tulelake, California

Degree Title - General Studies

Butte College
Oroville, California

Skills

  • Results-driven and growth-focused professional with 20 years of experience in leading teams, operations, and processes to drive sales and customer service satisfaction for highly reputable national businesses Adept at translating company’s vision and mission into reality at retail level and consistently exceed financial and organizational targets Skilled in developing and mentoring teams and driving key performance indicators through strategic leadership
  • Proven expertise in:
  • Customer Relationship Management
  • Policy and Procedure Development
  • P&L Management / Retail Management
  • Employee Training and Coaching
  • Skilled in Microsoft Outlook, Word and Excel
  • Warehouse, Ag, and Construction Equipment
  • Territory Development and Growth
  • Sales Optimization and Revenue Growth
  • Strategic Planning and Implementation
  • Customer service
  • Branch operations management
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring

Section name

Additional experience as Job Role other than Owner and Assistant Night Manager within high-profile organizations.

Timeline

Branch Manager

United Rentals
06.2024 - Current

Manager in Training

United Rentals
11.2022 - 06.2024

Branch Manager

Sunbelt Rentals
12.2021 - 11.2022

Equipment Rental Sale Rep

Sunbelt Rentals
04.2021 - 12.2021

Sales Rep / District Manager/ Account Manager

Gallo Wine Sales Company
01.1998 - 10.2021

Degree Title - General Studies

Butte College

Degree Title -

TuleLake High School

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