Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrew Sheets

Dover,USA

Summary

Dynamic Area Operations Manager at Ricoh America Corporation with a proven track record in financial analysis and employee training. Successfully implemented innovative strategies that enhanced workflow efficiency and reduced costs. Adept at motivating teams and driving performance, ensuring adherence to quality standards while fostering a collaborative work environment.

Overview

26
26
years of professional experience

Work History

Area Operations Manager

Ricoh America Corporation
01.2022 - Current
  • Manage 9 to 17 sites across a geographic territory.
  • Motivated staff members towards achieving goals.
  • Developed and implemented operational policies to enhance workflow efficiency.
  • Evaluated the performance of vendors supplying goods or services to the area operations department.
  • Identified opportunities for process improvement through analysis of existing systems and procedures.
  • Implemented innovative strategies designed to increase efficiency while reducing costs.
  • Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
  • Monitored staff performance, ensuring adherence to company standards of quality and productivity.
  • Analyzed financial data, such as monthly P&L reports, to determine areas for improvement and cost-saving initiatives.
  • Planned and coordinated special projects related to specific sites and customer needs to improve efficiency.
  • Organized team-building exercises designed to promote collaboration among colleagues and across all of the sites and team members.
  • Resolved customer service issues and complaints in a timely manner.
  • Visited site locations to verify full functionality and operational effectiveness.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.

Site Manager

Ricoh America Corporation
12.2016 - 01.2022
  • Company Overview: Manage the Copy Center & Mail Room for Delaware State University. This includes 3480 student mail boxes, all staff and faculty mail and packages incoming and outgoing for all carriers.
  • Manage the Copy Center & Mail Room for Delaware State University. This includes 3480 student mail boxes, all staff and faculty mail and packages incoming and outgoing for all carriers.
  • Supervise all University print requests that are produced at the Copy Center.
  • Manage a team of 5.
  • Order all supplies needed by utilizing both Ricoh and University Purchase Order system.
  • Perform monthly billing and monthly audits to insure operating budget is maintained.
  • Write and perform employee performance reviews as well as employee development by working with and creating Individual Development plans.
  • Manage time sheets and scheduling of vacation.
  • Conduct daily pre-shift meetings with employees, monthly operations meetings with upper management both Ricoh and University.
  • Maintain company documents including, Site Procedures Guide, Equipment logs, Vehicle mileage logs, Safety Data Sheets, Monthly operating reports, Evacuation Plans, Business Continuity Plan, Daily deposit logs and audits.
  • Perform meter reads on all 116 multifunctional devices in University’s printer fleet.
  • Insure all company software; hardware at site is up to date and performing. Software programs include: Point of Sale- Shiprite, package tracking-Trac, and printer- Fiery. Hardware includes: Printers, desk tops, cash register, lab tops and hand held scanning devices.
  • Manage the Copy Center & Mail Room for Delaware State University. This includes 3480 student mail boxes, all staff and faculty mail and packages incoming and outgoing for all carriers.

Production Manager/ Service Technician

Work Area Protection
New Castle, USA
06.2009 - 12.2016
  • Company Overview: Design & build smart work zone systems.
  • Design & build smart work zone systems.
  • Assemble portable message boards, traffic cameras and traffic sensor from start to finish. Including all wiring.
  • Program all hardware but not limited to traffic sensors, cameras and message board CPU's with a laptop.
  • Work with contractors to insure proper installation.
  • Maintain repair status in spreadsheets used in the production department quality review meetings.
  • Set up and operate production equipment in accordance with current good manufacturing practices and SOPs.
  • Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Deliver knowledge of design techniques, tools and principles involved in the production.
  • Maintained and enforced a safe and clean working environment at all times.
  • Coordinated preventative maintenance on existing and new production equipment, including routine calibration.
  • Established and adjusted work procedures to meet production schedules.
  • Supervised production schedules, production quality and on time delivery.
  • Collaborated with the engineering team to adjust and modify production equipment.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Trained, developed and counseled employees to develop a high performing team.
  • Design & build smart work zone systems.

Operations Manager

MBNA/ Bank of America
New Castle, USA
06.1999 - 06.2009
  • Manage all people and work flow for the printing and insertion of billing statements.
  • Conduct daily team meetings and safety checks.
  • Write and perform mid-year and year end evaluations.
  • Track daily production for each shift using Excel spread sheets.

Education

High School Diploma -

North East High School
North East, MD, USA
01.1992

Skills


  • Financial analysis
  • Employee training
  • Project management
  • Production scheduling and operations monitoring
  • Troubleshooting and problem solving
  • Staff motivation
  • Quality control standards and product inspections
  • Attention to detail and multitasking
  • Manufacturing processes and design techniques
  • Customer service and relations
  • Equipment maintenance and electronics
  • Deadline compliance and project management
  • Conflict resolution
  • Performance monitoring
  • Time management
  • Team leadership
  • Performance analysis
  • Expense tracking

Accomplishments

  • Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
  • Supervised shift operations and more than 15 production and assembly line staff.
  • Performed emergency troubleshooting on Pitney Bowes machines, Message Boards, Traffic Camera Trailers and Portable Traffic Sensors to minimize production downtime.
  • Last production season, built and assembled 100 message boards, 25 camera trailers and 50 portable traffic Sensors as well as maintained current projects and facilitated new projects.
  • Proudly rated by management as a leading performer by bonuses and promotions.

Timeline

Area Operations Manager

Ricoh America Corporation
01.2022 - Current

Site Manager

Ricoh America Corporation
12.2016 - 01.2022

Production Manager/ Service Technician

Work Area Protection
06.2009 - 12.2016

Operations Manager

MBNA/ Bank of America
06.1999 - 06.2009

High School Diploma -

North East High School

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