Douglas Sheppard
Division Manager
Plant City,FL
Summary
Results-oriented Sales & Management professional, who engages with customers to help establish rapport. Proven track record of building customer relationships, successfully closing sales, and increasing margins & revenue. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Tampa Division Manager
Bob Dean Supply
Tampa, FL
11.2021 - Current
- Direct and oversee team charged with Outside Sales, Inventory Management, Stock, and Branch operations.
- Develop quotes for new contracts and implement processes for follow up.
- Streamline workflow and efficiency by collaborating with teams from purchasing to procure stock, non-stock, and special order items.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Territory Manager, Sales Support
Amazon Hose & Rubber Co
Tampa, FL
06.2019 - 10.2021
- Developed and managed territory, which supported regional and territory lead generation and business development.
- Exceeded monthly sales targets and quotas consistently.
- Monitored competitor activities to maintain competitive advantage.
- Worked with other Outside Salesmen to develop their territories, and increase revenue .
- Contributed to overall company growth through extensive product knowledge, and competitive awareness.
Inside Sales Engineer, Technical Support
Cummins-Wagner, LLC
Tampa, FL
03.2018 - 06.2019
- Increased Profit Margins through implementation of improved competitive selling techniques, and marketplace awareness & education.
- Provided support to Outside Sales, including quotations, product recommendations, competitive information, and assist in closing deals.
- Product support, including component identification, configuration, sourcing, and procurement.
- Perform daily Inside Sales duties, from customer inquiry, to quotation, order-entry, and purchasing.
- Cultivated and maintained strong relationships with customers to ensure positive customer experience.
Area Sales Manager
Bridgestone HosePower, LLC
Tampa, FL
07.2012 - 03.2017
- Drove growth across Central Florida territory from $800K to $2.5M in 2016 by providing technical support and service of existing customer base and focusing on new business development.
- Managed large customer portfolio of accounts including distribution to OEM/Manufacturer, distributor, contractor, rental, and end-user accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Introduced new products to meet customer demand and increase profits.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Inside Sales/Technical Support
Amazon Hose & Rubber Co
Tampa, FL
05.2007 - 06.2012
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Cultivated and maintained strong relationships with customers to ensure positive customer experience.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
Education
Hose Assembly Certifications & Expertise -
NAHAD Hose Safety Institute
Washington, DC04.2020
State Certification - Criminal Justice
Hocking Technical College
Nelsonville, OH07.1993
Skills
- Business Development
- Customer Relationship Management
- Sales Planning
- Operational Efficiency
- Sales Support
- Team Mentorship
- Sales Contracts
- Computer Proficiency and Microsoft Office
- Excellent Nonverbal Communication Skills
- Business Development and Planning
- Office Organization
- Meeting Sales Goals
Timeline
Tampa Division Manager
Bob Dean Supply
11.2021 - Current
Territory Manager, Sales Support
Amazon Hose & Rubber Co
06.2019 - 10.2021
Inside Sales Engineer, Technical Support
Cummins-Wagner, LLC
03.2018 - 06.2019
Area Sales Manager
Bridgestone HosePower, LLC
07.2012 - 03.2017
Inside Sales/Technical Support
Amazon Hose & Rubber Co
05.2007 - 06.2012
Hose Assembly Certifications & Expertise -
NAHAD Hose Safety Institute
State Certification - Criminal Justice
Hocking Technical College
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