Douglas Shinn
Cypress,CA
Summary
Professional photo management specialist with strong track record in overseeing photography projects, ensuring high-quality results, and meeting client expectations. Adept at team collaboration, flexible with changing demands, and reliable in achieving project goals. Skilled in photo editing, digital asset management, and workflow optimization, with keen eye for visual storytelling and composition.
Overview
26
26
years of professional experience
Work History
Retention Specialist
Frontier Communications
Pomona California
10.2006 - Current
- Developed customer retention strategies to enhance client satisfaction and loyalty.
- Analyzed customer feedback to identify trends and areas for service improvement.
- Implemented initiatives that increased customer engagement through personalized communication efforts.
- Collaborated with cross-functional teams to design programs addressing customer concerns and inquiries.
- Led workshops aimed at improving team skills in conflict resolution and effective communication techniques.
- Drove strategic planning sessions focused on long-term retention goals aligned with company objectives.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
Wireless Sales Manager
Best Buy
La Habra, California
10.2004 - 10.2006
- Led sales team to achieve monthly targets through effective coaching and training.
- Developed and executed strategic marketing initiatives to enhance customer engagement.
- Analyzed sales data to identify trends and adjust inventory management strategies.
- Fostered relationships with key clients, improving customer retention and loyalty.
1 Hour Photo Manager
Walmart
La Habra California
10.2000 - 10.2024
- Organized and cataloged digital photo assets for efficient retrieval and use.
- Developed workflows for image processing, enhancing team productivity and turnaround time.
- Collaborated with cross-functional teams to ensure alignment on visual content standards.
- Implemented quality control measures for photo editing, improving final product consistency.
Education
Associate of Science - Computer Information Systems
Fullerton College
Fullerton, CA06-2020
Skills
Photo editing
Deadline oriented
Visual storytelling
File management
Creative direction
Timeline
Retention Specialist
Frontier Communications
10.2006 - Current
Wireless Sales Manager
Best Buy
10.2004 - 10.2006
1 Hour Photo Manager
Walmart
10.2000 - 10.2024
Associate of Science - Computer Information Systems
Fullerton College