Douglas Shoemaker
Tonganoxie,KS
Summary
With a proven track record at Nebraska Furniture Mart, I excel in woodworking and leadership, significantly enhancing repair quality and efficiency. My expertise in visual assessment and team collaboration has led to surpassing performance metrics and fostering customer trust, achieving a high level of repeat business and referrals. Experienced with furniture repair techniques and processes. Utilizes specialized tools and materials to achieve precise repairs and restorations. Track record of maintaining high standards of quality and craftsmanship, ensuring customer satisfaction.
Overview
25
25
years of professional experience
Work History
Furniture Repair Technician
Nebraska Furniture Mart
01.2015 - Current
- Consistently met or exceeded performance metrics set by management for quality and timeliness of repairs.
- Disassembled items to prepare for finishing using hand tools.
- Ensured timely communication with clients throughout the entire course of each project.
- Increased overall quality of repairs by implementing new methods and tools.
- Enhanced customer satisfaction by accurately diagnosing and repairing furniture damages.
- Maintained a clean and organized workspace, ensuring safety and productivity.
- Streamlined repair processes for increased efficiency and reduced turnaround time.
- Upheld company reputation by consistently delivering superior workmanship on all completed projects.
- Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
- Completed detailed documentation for each repair project, maintaining accurate records for future reference.
- Restored antique furniture to its original condition, preserving its value and history.
- Educated clients on proper care techniques to prevent future damage to their furniture items.
- Improved overall efficiency by proactively identifying bottlenecks in the repair process and implementing solutions to address them.
- Mentored junior technicians, sharing knowledge of industry best practices and advanced repair techniques.
- Adapted quickly to changing priorities with minimal loss of productivity during peak season demands.
- Produced smooth finishes by removing imperfections before and after applying coats.
Service Advisor
Dale Willey Automotive
01.2010 - 12.2014
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Met customer call guidelines for service levels, handle time and productivity.
Body Shop Owner
DLS Sandblasting and Restoration
01.2000 - 03.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Wildlife Biology
KCKCC
Kansas City, KSWildlife Biology
JCCC
Lenexa, KSHigh School Diploma -
Tonganoxie High School
Tonganoxie, KS05-1989
Skills
- Woodworking expertise
- Power tools operation
- Leadership qualities
- Frame repair
- Hand tools proficiency
- Visual assessment
- Problem-solving
- Time management
- Teamwork and collaboration
Timeline
Furniture Repair Technician
Nebraska Furniture Mart
01.2015 - Current
Service Advisor
Dale Willey Automotive
01.2010 - 12.2014
Body Shop Owner
DLS Sandblasting and Restoration
01.2000 - 03.2009
Wildlife Biology
KCKCC
Wildlife Biology
JCCC
High School Diploma -
Tonganoxie High School
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