Douglas Singleton Jr
District Heights,Maryland
Summary
Highly skilled VTC/Audio Technician with over 10 years of experience integrating, and managing complex AV systems. Experienced Mail Clerk with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Clerk
Brightkey
06.2017 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Processed and organized incoming mail for distribution to appropriate departments.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
AV Technician
Revival Center Pentecostal Holiness Church
05.2014 - Current
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
- Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
- Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Trained event staff on proper use of audio and visual equipment.
- Pulled and terminated variety of cables.
Education
Cybersecurity RMF-ISSO/SCA
KSE Consulting Group LLC
Washington, DC10.2022
High School Diploma -
Northwestern High School
Hyattsville, MD06.2004
Skills
- Problem-solving skills
- Customer Service
- Team Collaboration
- Workplace Safety
Certification
CompTIA Security + CE
Public Trust Security Clearance
I have maintained this clearance through DOJ
Timeline
Mail Clerk
Brightkey
06.2017 - Current
AV Technician
Revival Center Pentecostal Holiness Church
05.2014 - Current
Cybersecurity RMF-ISSO/SCA
KSE Consulting Group LLC
High School Diploma -
Northwestern High School
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