Douglas Slusher
Clearwater,FL
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, notably with the Tampa Bay Rays. Proven ability to enhance guest experiences and build lasting relationships. Skilled in effective communication and time management, consistently exceeding expectations and contributing to team success. Adaptable and committed to safety compliance in all roles.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Fan Host
Tampa Bay Rays
St. Petersburg, FL
06.2022 - Current
- Took entry tickets from guests, led to seats or suite and gave initial information about service staff or specials.
- Greeted incoming guests, escorted to assigned seating areas.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Directed patrons to lounges and waiting areas.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Driver
NAPA Paint Store
Largo, FL
06.2022 - 01.2025
- Delivered goods and services to customers on time and in excellent condition.
- Actively monitored traffic conditions along route for potential delays or hazards.
- Followed designated routes while operating a commercial motor vehicle safely and efficiently.
- Loaded, secured, and unloaded goods using appropriate loading techniques.
- Provided exceptional customer service by being courteous and professional at all times.
- Managed fuel consumption by driving economically whenever possible.
- Adapted to changing routes or schedules as required by the employer.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Saved fuel by leveraging GPS to identify faster routes.
- Picked up clients from specific locations to transport and drop off at destinations.
- Maintained cleanliness inside cab area at all times through regular cleaning schedule.
Shuttle Truck Driver
Borcherding GMC
Cincinnati, OH
03.2020 - 01.2022
- Delivered trucks to dealerships across the country
- Drove 10 ft Box trucks to 20 ft Box trucks
- Processed shipment documents neatly and efficiently foreach load.
- Delivered new trucks to customers across the country
School Bus Driver
Lebanon City Schools
Lebanon , OH
06.1998 - 03.2018
- Provided helpful directions and assistance to students during their ride.
- Reported bus malfunctions or repairs needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
Sales
Various
Cincinnati, OH
06.1975 - 06.1998
- Collaborated with sales team members on strategies for increasing sales volume.
- Outperformed sales targets.
- Compiled financial statements outlining projected sales revenue from automobile sales.
- Developed and implemented sales strategies to achieve divisional sales objectives.
- Boosted monthly sales and exceeded lead conversion and sales goals.
Education
High School Diploma -
Lebanon City Schools
Lebanon, OH06-1975
Associate of Arts - Bio Med
Cincinnati State
Cincinnati, OHSkills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Safety compliance
- Effective communication
- Flexible and adaptable
- Active listening
- Relationship building
- Guest feedback
- Interpersonal skills
- Problem-solving aptitude
- Customer relations
- Professionalism
Certification
Dale Carnegie Sales Training
References
References available upon request.
Timeline
Fan Host
Tampa Bay Rays
06.2022 - Current
Driver
NAPA Paint Store
06.2022 - 01.2025
Shuttle Truck Driver
Borcherding GMC
03.2020 - 01.2022
School Bus Driver
Lebanon City Schools
06.1998 - 03.2018
Sales
Various
06.1975 - 06.1998
High School Diploma -
Lebanon City Schools
Associate of Arts - Bio Med
Cincinnati State
Similar Profiles
Eliza MartinEliza Martin
Hospitality Team Member at Tampa Bay RaysHospitality Team Member at Tampa Bay Rays
CHRIS FERNANDEZCHRIS FERNANDEZ
Major League Video Coordinator at Tampa Bay RaysMajor League Video Coordinator at Tampa Bay Rays
William MannWilliam Mann
Associate Scout at Tampa Bay RaysAssociate Scout at Tampa Bay Rays