Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Small

Springfield,MO

Summary

Highly skilled in customer service and business growth, seeking part-time opportunities to utilize my expertise.

Overview

20
20
years of professional experience

Work History

Event Staff

Springfield Cardinals
Springfield, MO
04.2023 - Current
  • Scanned tickets and searched bags for forbidden articles.
  • Provided seating assistance.
  • Monitored crowd control throughout the venue and enforced safety protocols when needed.

Welcome Desk Lead

Big Shots Golf
Springfield, MO
11.2021 - 04.2023
  • Greeted customers and answered inquiries in a friendly and professional manner.
  • Provided information about the organization's products, services, and policies.
  • Managed customer complaints promptly and professionally.
  • Processed transactions accurately using cash registers or other electronic equipment.
  • Took golf reservations over the phone.

Patient Transporter

CoxHealth Hospital
Springfield, MO
10.2017 - 09.2021
  • Transported patents to and from tests and procedures from their rooms.
  • Worked with nursing staff to determine proper mode of transport.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Transported deceased patients to the morgue.

Account Manager

JMARK
Springfield, MO
04.2015 - 06.2017
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Developed strategies to increase revenue from existing accounts.
  • Met and exceeded monthly sales quota.

Sr. Account Manager

Windstream
Springfield, MO
12.2005 - 10.2014
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Met and exceeded monthly sales quota. Four time Presidents Club winner.

Education

High School Diploma -

Ash Grove High School
Ash Grove, MO
05-1973

Skills

  • Revenue Generation
  • Schedule Management
  • Sales Development
  • Account Management
  • Project Management
  • Customer Service
  • Vendor Relations
  • Territory Management
  • Complaint Management
  • Sales solutions
  • Strategic Planning
  • Excellent communication skills
  • Teamwork and Collaboration

Timeline

Event Staff

Springfield Cardinals
04.2023 - Current

Welcome Desk Lead

Big Shots Golf
11.2021 - 04.2023

Patient Transporter

CoxHealth Hospital
10.2017 - 09.2021

Account Manager

JMARK
04.2015 - 06.2017

Sr. Account Manager

Windstream
12.2005 - 10.2014

High School Diploma -

Ash Grove High School

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Douglas Small