Douglas Small
Springfield,MO
Summary
Highly skilled in customer service and business growth, seeking part-time opportunities to utilize my expertise.
Overview
20
20
years of professional experience
Work History
Event Staff
Springfield Cardinals
Springfield, MO
04.2023 - Current
- Scanned tickets and searched bags for forbidden articles.
- Provided seating assistance.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
Welcome Desk Lead
Big Shots Golf
Springfield, MO
11.2021 - 04.2023
- Greeted customers and answered inquiries in a friendly and professional manner.
- Provided information about the organization's products, services, and policies.
- Managed customer complaints promptly and professionally.
- Processed transactions accurately using cash registers or other electronic equipment.
- Took golf reservations over the phone.
Patient Transporter
CoxHealth Hospital
Springfield, MO
10.2017 - 09.2021
- Transported patents to and from tests and procedures from their rooms.
- Worked with nursing staff to determine proper mode of transport.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Transported deceased patients to the morgue.
Account Manager
JMARK
Springfield, MO
04.2015 - 06.2017
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Met and exceeded monthly sales quota.
Sr. Account Manager
Windstream
Springfield, MO
12.2005 - 10.2014
- Managed key account relationships, ensuring customer loyalty and retention.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Met and exceeded monthly sales quota. Four time Presidents Club winner.
Education
High School Diploma -
Ash Grove High School
Ash Grove, MO05-1973
Skills
- Revenue Generation
- Schedule Management
- Sales Development
- Account Management
- Project Management
- Customer Service
- Vendor Relations
- Territory Management
- Complaint Management
- Sales solutions
- Strategic Planning
- Excellent communication skills
- Teamwork and Collaboration
Timeline
Event Staff
Springfield Cardinals
04.2023 - Current
Welcome Desk Lead
Big Shots Golf
11.2021 - 04.2023
Patient Transporter
CoxHealth Hospital
10.2017 - 09.2021
Account Manager
JMARK
04.2015 - 06.2017
Sr. Account Manager
Windstream
12.2005 - 10.2014
High School Diploma -
Ash Grove High School