Douglas Smith
Scottsdale,AZ
Summary
Accomplished General Manager of Operations/Chef De Cuisine with a proven track record at TNT Restaurant Group LLC, enhancing customer satisfaction and driving continuous process improvement. Skilled in operations management and staff development, proven history in building high-performing teams and achieving organizational goals, with a keen focus on business analysis and employee motivation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager of Operations/Chef De Cuisine/Owner
TNT Restaurant Group LLC
01.2008 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established outstanding culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
General Manager of Operations/Chef De Cuisine/Owner
Good Guys Consulting LLC
01.1999 - 01.2011
- Established outstanding culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Proactively identified areas of risk within our organization implemented necessary safeguards mitigating any potential negative impact on our business.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Education
Some College (No Degree) - Business Administration And Management
United States Naval Armed Forces (US Naval Sea)
Norfolk, VASkills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
- Employee Motivation
- Inventory Management
- Scheduling
- Staff Management
- Decision-Making
- Performance Evaluation and Monitoring
- Management Team Building
- Payroll Administration and Timekeeping
Certification
- Certified Liquor Manager, TNT Rest. Group - 2023
- Certified Food Manager, TNT Rest. Group - 2023
- Certified HR Manager, TNT Rest. Group - 2023
Timeline
General Manager of Operations/Chef De Cuisine/Owner
TNT Restaurant Group LLC
01.2008 - Current
General Manager of Operations/Chef De Cuisine/Owner
Good Guys Consulting LLC
01.1999 - 01.2011
Some College (No Degree) - Business Administration And Management
United States Naval Armed Forces (US Naval Sea)
- Certified Liquor Manager, TNT Rest. Group - 2023
- Certified Food Manager, TNT Rest. Group - 2023
- Certified HR Manager, TNT Rest. Group - 2023
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