Douglas Smith
Locust Grove,GA
Summary
Driven by a results-focused approach, I leveraged my adaptability and efficient work pace at Gezzos West Coast Burritos to significantly enhance customer satisfaction and streamline operations. As a dedicated team player, I excelled in reducing food waste and improving service delivery, embodying reliability and quality-focused practices to drive positive outcomes.
Skilled at jumping into to different food service roles, including delivery, cashier and food preparation, to support team needs. Good relationship-building, problem-solving and conflict management skills.
Overview
4
4
years of professional experience
Work History
Line Server
Gezzos West Coast Burritos
09.2020 - Current
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted cashiers with processing customer payments and documenting orders.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Took customer orders and prepared take-out items.
- Delivered accurate orders to customers, ensuring correct portion sizes and presentation.
- Monitored food quality, discarding items that did not meet company or health code standards.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Offered product samples, answered questions and helped customers find items.
- Engaged in suggestive selling and other sales techniques.
Chef
Shanes Ribshack
03.2024 - 05.2024
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
- Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Food Expo
Southern Fusion
01.2023 - 03.2023
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Education
High School Diploma -
Locust Grove High School
Locust Grove, GA05.2024
Skills
- Efficient Work Pace
- Work Area Cleaning
- Reliability and punctuality
- Handling Customer Complaints
- Valid [State] driver's license
- Adaptable
- Quality-focused
- Dedicated Team Player
- Flexible and Adaptable
- Heavy Lifting
- Safety Procedures
- Analytical Thinking
- Reading Blueprints
Accomplishments
- Received continuous high marks for service, efficiency, and safety.
- Completed Calculus in High School.
- Exceptional mathmatical skills
Timeline
Chef
Shanes Ribshack
03.2024 - 05.2024
Food Expo
Southern Fusion
01.2023 - 03.2023
Line Server
Gezzos West Coast Burritos
09.2020 - Current
High School Diploma -
Locust Grove High School
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