Douglas Smith
Tampa,FL
Summary
Accomplished Server and Agent Development Manager with a proven track record, cultivating relationships and driving brand visibility. Expert in hospitality service, demonstrating a strong work ethic and problem-solving skills. Achieved significant improvements in guest satisfaction and operational efficiency for multiple restaurants, showcasing a goal-oriented mindset with a niche for high-volume and fine dining environments.
Overview
6
6
years of professional experience
Work History
Server
M Brothers at Mayo Clinic
05.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with all guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience at the first point of contact for incoming guests.
- Boosted repeat guest rates, remembered regular guests' preferences and greeted them by name.
- Supported needs of 2-person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
Server
Texas Roadhouse
08.2022 - 04.2023
- Served food and beverages promptly with focused attention guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Uries Waterfront Restaurant
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server
Texas Roadhouse
02.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to guest needs.
Agent Development Manager
Homatti
04.2019 - 01.2020
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Initiated digital marketing campaign to increase brand visibility.
- Implemented feedback system to gather client insights, driving continuous improvement.
- Enhanced client portfolio by identifying and securing new partnerships.
Education
No Degree - Business Administration
Harrisburg Area Community College
Harrisburg, PA01.2030
Skills
- Strong work ethic
- Professional appearance
- Hospitality service expertise
- Performance improvement
- Point of sale operation
- Problem-solving skills
- Positive attitude
- Goal-oriented mindset
- High volume dining
Timeline
Server
M Brothers at Mayo Clinic
05.2023 - 12.2024
Server
Texas Roadhouse
08.2022 - 04.2023
Server
Uries Waterfront Restaurant
04.2022 - 08.2022
Server
Texas Roadhouse
02.2021 - 01.2022
Agent Development Manager
Homatti
04.2019 - 01.2020
No Degree - Business Administration
Harrisburg Area Community College
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