Douglas Smith

Work History

Owner

Smitty's Carry Out Grocers

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Owner

Smitty's Bar And Grill

Security Guard

Jefferson Security

Car Salesman

Village Auto and Truck Sales

Developed successful sales strategies to maximize customer satisfaction and profit.
Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Maximized profit margins by negotiating optimal purchase prices from manufacturers or wholesalers.
Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
Completed registration paperwork and sales documentation.
Cultivated a professional network within the automotive industry to support ongoing sales success and dealership growth.
Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
Answered telephone and email inquiries from potential customers.
Negotiated purchase prices and explained sales, warranty, and optional products.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Responded to customer enquiries via telephone and email.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Prepared purchased vehicles and completed final delivery checks.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Met customers on lot and in showroom to discuss available vehicles and options.
Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
Conducted thorough needs assessments for each client, recommending appropriate vehicles based on their preferences and requirements.
Contributed to dynamic team environment through collaboration on group objectives and shared success stories among colleagues.
Developed strong customer relationships, resulting in repeat business and referrals.
Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
Negotiated favorable financing terms for customers, working closely with financial institutions to secure loan approvals.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Engaged in friendly conversation with customer to better uncover individual needs.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Home Care Giver

Visiting Angles of Salem Ohio

Wellsville, OH

10.2024 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Contractor

Smith and Son Construction

Mingo Junction, OH

06.1983 - 01.2004

Delivered high-quality work on time and within budget, earning positive feedback from clients.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Consulted with customers to assess needs and propose optimal solutions.
Established long-term relationships with clients, resulting in increased repeat business.
Kept site work safe and in line with budget, schedule, and applicable building codes.
Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
Collaborated with cross-functional teams to ensure seamless project execution and delivery.
Reduced client complaints by implementing a more effective customer service strategy.

Owner

Isalys Dairy Store and Dinor

Mingo Junction, OH

06.1987 - 03.1991

Summary

Overview

Work History

Owner

Owner

Security Guard

Car Salesman

Home Care Giver

Contractor

Owner

Education

High School Diploma -

Skills

Timeline

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