Douglas Smith

I was responsible for the care and maintenance of a large estate house, three other buildings on the property and five rental properties in the vicinity. My responsibilities involving the main house, other buildings on the main estate which comprised of two residential buildings and a large carriage house and garage and the off estate rental properties included interacting with the tenants, property inspections, maintenance and repairs as needed including carpentry, plumbing and electrical. My responsibilities for the grounds of the estate included lawn, tree, fruit tree, hedge, flower and vegetable garden care. I was also responsible for the care and daily maintenance of all machinery and tools necessary for the proper care of a large estate. When needed I was responsible for the contact and bid procurement of outside contractors and supervision of all contracted work to insure that the quality and scope of all workmanship and materials was as stated in the contract.

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.