Douglas Smith
Lehigh Acres
Summary
Dynamic Retail Division Manager with a proven track record at the Seminole Tribe of Florida Inc., excelling in merchandising strategies and performance analysis. Enhanced store profitability through innovative promotional planning and effective training programs, fostering a high-performing team culture. Expert in inventory management, driving operational efficiency and customer engagement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Division Manager
Seminole Tribe of Florida Inc.
10.2022 - Current
- Oversaw daily retail operations, ensuring efficient product placement and inventory management.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Managed vendor relationships, negotiating terms to secure favorable pricing and product availability.
- Conducted regular staff evaluations, providing feedback and coaching for professional development.
- Streamlined inventory management with accurate tracking systems, ensuring optimal stock levels and reducing waste.
- Implemented innovative merchandising techniques that increased overall visual appeal of stores.
- Improved store profitability, negotiating better terms with vendors and implementing cost-saving measures.
- Regularly reviewed financial reports and implemented necessary adjustments to optimize profits.
Manager in Training
Pilot
02.2022 - 10.2022
- Oversaw daily operations ensuring compliance with safety standards and company policies
- Managed inventory control processes to optimize stock levels and reduce waste
- Trained new staff on operational procedures, enhancing team efficiency and performance
- Developed and implemented process improvements to streamline workflow and increase productivity
General Manager
Rogers Market
09.2019 - 02.2022
- Led daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
Field Consultant
7-eleven
02.2016 - 09.2019
- Conducted field assessments to identify operational inefficiencies and recommend strategic improvements.
- Collaborated with store managers to implement best practices in inventory management and customer service.
- Trained staff on new systems and procedures to enhance productivity and ensure compliance with company standards.
- Analyzed sales data to forecast trends, optimizing product placement and promotional strategies across multiple locations.
Certified Training General Manager
Tedeschi Food Shops
01.1999 - 02.2016
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Oversaw onboarding processes, ensuring new hires received comprehensive training and support.
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Conducted regular assessments to evaluate training effectiveness and adjust curricula as necessary.
- Trained all new managers within the store company
- Managed the busiest and most profitable location in the chain
- Won every major chain award including Manager of the Year on several occasions.
Education
Business
Manchester Community College
Manchester, NHHigh School Diploma -
Merrimack Valley High School
Penacook, NH06-1989
Skills
- Store operations
- Merchandising strategies
- Performance analysis
- Promotional planning
- Inventory Specialist
- P & L's
- Price book manager
- Training Specialist
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100+ staff members.
- More than doubled food service sales across locations in under 3 years. Just under $1 million in sales FY25.
Certification
- CM - Certified Manager Certification
- Serve Safe
- Fork lift operation
- NH Fuel compliance
Timeline
Retail Division Manager
Seminole Tribe of Florida Inc.
10.2022 - Current
Manager in Training
Pilot
02.2022 - 10.2022
General Manager
Rogers Market
09.2019 - 02.2022
Field Consultant
7-eleven
02.2016 - 09.2019
Certified Training General Manager
Tedeschi Food Shops
01.1999 - 02.2016
Business
Manchester Community College
High School Diploma -
Merrimack Valley High School