Douglas Sontag
Melbourne
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Health First Medical Center
03.2024 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Scheduled approximately [Number] patients per week and made reminder calls.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Handled prescription refill requests.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Patient Care Specialist (Certified Medical Assistant)
Health First Medical Group
01.2023 - 03.2024
- Facilitated all clinical and occasional clerical aspects of practice for Melissa Smith, ARNP and other health care providers.
- Greeted and escorted patients to the exam room with compassion and attention to individual patient needs.
- Built rapport with patients while taking vital statistics, logging patient medical history and medications.
- Assisted physicians and nurse practitioners with examinations and treatments.
- Performed portions of the Comprehensive Health Assessments (CHA's) and prepped patients for provider portions of CHA's according to Medicare and Health First standards.
- Administered monthly injections, vaccines, and wound care for patients.
- Obtained prior authorizations, sent medication requests to be filled by providers, handled all specialist referrals.
- Coordinated the scheduling of all lab work and specialized tests, called patients with results.
- Performed occasional front desk duties in the absence of clerical staff; checked patients in and out of office visits, verified insurances and answered various types of patient calls.
- Scheduled future appointments as needed.
- Covered for multiple providers in the absence of other clinical staff.
- Trained and assessed new clinical staff.
Certified Medical Assistant
Orthopedics of Brevard
01.2013 - 01.2015
- Provided clinical assistance to hand specialist Dr. Brian Ziegler.
- Brought patients into exam rooms, took vital statistics and prepped patients for visit with the provider.
- Administered wound care.
- Performed clinical administrative duties.
- Called patients with test results.
- Covered other duties as needed in the absence of lead medical assistant.
Certified Medical Assistant
First Choice Medical Group
01.2010 - 01.2013
- Provided clinical assistance to Dr. Lombardo in Sports Orthopedics and Dr. Saucedo in Pain Management.
- Took vitals for patients.
- Administered intramuscular injections, steroid injections.
- Scheduled patients, made calls regarding test results.
- Performed other clinical and clinical administrative tasks as needed.
Certified Medical Assistant / Office Manager
MedFast Urgent Care
01.2008 - 01.2010
- Provided clinical management to fast-paced urgent care facilities.
- Organized office; kept track of inventory, ordered supplies as needed.
- Oversaw clinical operations and staff duties.
- Trained, supervised and coached staff.
- Coordinated patient treatment plans.
- Performed clinical and clinical administrative duties as needed.
Education
CERTIFICATE - MEDICAL ASSISTING
EVEREST UNIVERSITY
01.2005
Skills
- Extensive clinical knowledge and medical protocol
- Ability to work independently and with a team
- Takes direction easily
- Learns quickly
- Attention to detail
- Does not procrastinate
- Offers solutions to ongoing process improvement
- Good rapport with providers, staff and patients
- Ability to liaise between patients and medical providers
- Inventory and supply management
- Treatment setup
- Clinical applications
- HIPAA protocols
- Blood pressure measurement
- Wound care
- Patient education
- Conflict resolution
- Multitasking and organization
- Physical stamina
- Team collaboration
- Problem-solving
- Medical terminology
- Patient care
- Patient documentation
- Electronic health records
Certification
BLS CERTIFIED MEDICAL ASSISTANT
Timeline
Certified Medical Assistant
Health First Medical Center
03.2024 - Current
Patient Care Specialist (Certified Medical Assistant)
Health First Medical Group
01.2023 - 03.2024
Certified Medical Assistant
Orthopedics of Brevard
01.2013 - 01.2015
Certified Medical Assistant
First Choice Medical Group
01.2010 - 01.2013
Certified Medical Assistant / Office Manager
MedFast Urgent Care
01.2008 - 01.2010
CERTIFICATE - MEDICAL ASSISTING
EVEREST UNIVERSITY
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