Douglas Sparks
Summary
Dedicated Unit Host Administrator known for exceptional communication and problem-solving abilities. Experience in training staff and optimizing workflows, committed to driving continuous improvement and delivering outstanding customer service.
Work History
Unit Host Administrator
- Greeted and directed patients and visitors, ensuring a welcoming environment.
- Assisted with check-in procedures, streamlining patient flow and enhancing efficiency.
- Managed appointment scheduling using electronic health record systems to optimize time management.
- Coordinated communication between departments, improving information exchange and service delivery.
- Monitored lobby areas for cleanliness and order, maintaining professional atmosphere at all times.
- Trained new hosts on operational procedures, fostering team effectiveness and consistency in service delivery.
- Implemented feedback mechanisms to enhance visitor experience, driving continuous improvement initiatives.
- Developed orientation materials for incoming staff, standardizing training processes across shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
- Nursing Administration
- Business Administration
Skills
Accomplishments
I was employee of the year for outstanding patient care and support at the university of Michigan hospital, I have extensive scheduling experience with coordination of patient care and support. Over the years I have received multiple above and beyond service awards . I also was in multiple hospital positions in management scheduling and coordinating operations for all of the hospital transportation services.
Affiliations
Voices of the Staff at the University of Michigan, Affirmation, Elks club , FOE .
Additional Information
I have scheduled personnel , trained personnel , stocked shelves, made planograms for merchandise placements, served patients delivering exceptional care, patient relations and customer satisfaction are my strengths.