Enthusiastic and dynamic sales and customer service professional with exceptional communication and negotiation skills. Experienced in training, managing, and mentoring teams, with a proven ability to connect with staff and the public at all levels.
Collaborated with clients throughout the home-buying process, from identifying suitable properties to negotiating and securing their ideal home. Coordinated with lenders, facilitated property inspections, recommended repair professionals, and promptly resolved issues to ensure client satisfaction. Delivered a seamless, stress-free real estate experience, fostering confidence and peace of mind.
Diligently generated leads and qualified prospects for seamless property transactions, ensuring client satisfaction. Advocated for advantageous terms, fostering trust and loyalty. Provided invaluable support with loans, inspections, and credit reports. Advised on optimal buying and selling strategies for maximum returns. Negotiated real estate contracts for mutually beneficial outcomes.
Managed and evaluated employee performance to ensure alignment with productivity targets, proactively identifying and resolving issues to enhance operational efficiency. Conducted comprehensive KPI assessments to measure employee effectiveness, identify areas for improvement, and implement strategies to optimize overall performance. Managed day-to-day staffing and handled scheduling for all store employees. Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Volunteer Activities: Habitat for Humanity, Board member for Hero’s Welcome Home Committee and served in a leadership position with the Day of Hope.