Douglas Stocks
Wood Dale,IL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative, reliable, results-oriented, management professional with experience in insurance, healthcare, utilities. Ability to communicate and work effectively with clients.
Certified Six Sigma Black Belt expert at driving transformational change through design, analysis, improvement and maintenance of processes focused on the customer.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Consultant
Slalom
10.2019 - 09.2023
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple departments.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Clients covered multiple industries; Insurance, Healthcare, Pharmaceutical, Utilities, & Real Estate.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Implemented practices and procedures to reduce expenditures and increase savings.
Account Manager / Project Manager
StoneRiver, A Sapiens Company
01.2014 - 10.2019
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Directed projects to completion. Reported to management status, cost and issues. Recognized as “Go-To” team member capable of helping with any tasks that needed to be completed, including training.
- Managed largest and high profile clients which includes, billing, collections, issue resolution, deliveries and responding to general questions. Travel to each Client site for face to face meetings, along with responding to difficult issue resolution for Clients.
- Experience with several StoneRiver/Sapiens Life Products: LifeApply, Life Portraits and LifeSuite. Also worked on client implementations and managed several upgrade projects/workshops, defined and documented “As Is” process flows using completed task and workflow analysis.
Senior Consultant
PartnerSolve LLC
06.2006 - 12.2013
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined processes to cut downtime and optimize employee productivity.
- Project Manager: Directed projects to completion after developing and managing project plan using various tools, such as Microsoft Project and Excel. Reported to management status, cost and issues.
- Process Improvement: Identified customer needs using interview techniques such as “Brown Paper” or process workshops, defined and documented “As Is” process flows using completed task and workflow analysis, “shadowed” users, timed processes, and developed “To Be” process flows by utilizing VISIO and BPM Workbench. Partnered with Client IT and Business organizations to manage daily operations, including but not limited to billing and collections. Developed databases for departmental management. Drove deployment on Client IT initiatives.
- Developed custom solutions based upon clients' strict requirements.
- Analyzed problematic areas to provide recommendations and solutions.
- Identified business issues through careful collaboration with key stakeholders.
Director
CNA Insurance Companies
01.1987 - 11.2006
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Project Management: Partnered with Technology Architect, Solutions Lead and Business Segment Partner in managing ongoing work for Operations Portfolio; including adding, updating and maintaining both projects and Business Need Requests, (BNR's), for process and technology needs. Collaboration with Operations Portfolio team to develop Business and Technology roadmap using project management tools, with objective to advise stakeholders within Business and Technology Departments.
- Process Management: Development and maintenance of current state process assessments for Operations Department. Included in assessments is creation and maintenance of current state process maps and development of future state modeling for Operations department, including interaction with various departments.
- Managed various business areas, ranging from two to eight Six Sigma black belt and green belt team members, and provide consistent leadership while managing team members to complete projects for process improvement within pre-determined timeframe.
- Responsible for managing Quality Councils, including updating and maintaining projects and business requests for initiatives to assist business to achieve their goals and objectives. Projects selected based on estimated financial return and/or importance in assisting business units to meet their objectives.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Skills
- Process Improvement
- Insurance Operations
- Technology
- Project Lifecycle
- Operations Management
- Change/Project Management
- Business Requirements/User Acceptance Testing
- Contract Creation/Negotiation
- Colleague Development
- MS Excel, Visio, Office
- Project Budgeting & Forecasting
Accomplishments
- Managed projects to completion. This included weekly meetings and reporting, issue resolution and working as a team member to complete tasks.
- Installed billing system which included metrics and reporting.
- Installed new policy issuance Third Party front end systems.
- Drove completion of comprehensive business requirements for new applications.
- Performed user acceptance testing.
- Trained business units on various process and technology improvements
- Developed standard operating procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Six Sigma BlackBelt, Juran Institute - 2001
Timeline
Consultant
Slalom
10.2019 - 09.2023
Account Manager / Project Manager
StoneRiver, A Sapiens Company
01.2014 - 10.2019
Senior Consultant
PartnerSolve LLC
06.2006 - 12.2013
Director
CNA Insurance Companies
01.1987 - 11.2006