Douglas Stunja
Jacksonville,FL
Summary
Accomplished Patient Care Coordinator with a proven track record at Heartland Hospice, enhancing patient satisfaction and streamlining healthcare communication. Expert in HIPAA compliance and patient relations, demonstrating exceptional organizational skills and a commitment to maintaining confidentiality. Skilled in fostering team collaboration and improving patient care delivery through critical thinking and effective problem-solving.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Heartland Hospice
01.2011 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Team Leader
Shell Gas Station
08.2006 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Member
Target
05.2006 - 01.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Science - Billing And Coding
Everest University
Orange Park, FL08.2010
Associate of Arts - Culinary Arts
New York Restaurant School
New York, NY06.1990
Skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Multitasking ability
Customer Service
Patient Relations
Attention to Detail
Insurance Verification
Patient Care Coordination
Patient confidentiality
Verbal and written communication
Scheduling
Medical Terminology
Patient Records Management
Goal Setting
Patient documentation
Follow-up care
Documentation
Patient Safety
Filing and Recordkeeping
Office Administration
Relationship Building
Insurance Practices
Medical Data Collection
Patient Outreach and Follow-Up
Meeting Preparation
Administrative and Office Support
Timeline
Patient Care Coordinator
Heartland Hospice
01.2011 - Current
Team Leader
Shell Gas Station
08.2006 - 10.2022
Team Member
Target
05.2006 - 01.2011
Associate of Science - Billing And Coding
Everest University
Associate of Arts - Culinary Arts
New York Restaurant School
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