Summary
Overview
Work History
Education
Skills
Community Leadership
Continuing Education
Timeline
Generic

DOUGLAS TELETZKE

FOND DU LAC,WI

Summary

Versatile business professional successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Proficient in Windows environments, Microsoft Office, PeopleSoft, Workday, Oracle and several applications

Overview

17
17
years of professional experience

Work History

Compliance Auditor

Anthem BCBS
08.2019 - 08.2023
  • Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
  • Analyzed all audit results and resolved all compliance issues.
  • Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
  • Leveraged data analytics tools to enhance audit efficiency and accuracy, generating valuable insights to drive continuous improvement efforts.

Electronic Enrollment Specialist

Anthem BCBS
01.2018 - 08.2019
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.

Sergeant (Supervisor)

Mercury Marine
01.2013 - 01.2018
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.

Member Experience Coach

Anthem BCBS
02.2011 - 08.2016
  • Collaborated with other coaches to create and execute game plans.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Enhanced team performance by developing and implementing effective coaching strategies.

Claims Adjuster

Anthem BCBS
11.2006 - 02.2011
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for company.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Education

BBA - Marketing

University of Wisconsin - Oshkosh
Oshkosh, WI

Skills

    Management / Supervision

  • Operations
  • Business Advancement
  • Organizational Development
  • Project Management
  • Budget Responsibility
  • Leadership
  • Team Cultivation
  • Training / Mentoring
  • Remote Work / Collaboration

Community Leadership

  • Chairman, City of Fond du Lac Redevelopment Authority
  • Commissioner, City of Fond du lac Parks Advisory Board
  • Commissioner, City of Fond du Lac Lakeside Park Exploratory Committee
  • YMCA Facilities Board
  • Member, Noon Optimist Club
  • Special Olympics Volunteer
  • Take Back the Night Volunteer

Continuing Education

  • Culture Shaping
  • Diversity and You
  • Continuous Improvement
  • Ethics and Compliance
  • Intermediate Excel
  • Advanced Excel
  • Anthem Leadership Training
  • Introduction to Project Management
  • Project Management Fundamentals
  • Intermediate Project Management
  • Agile Project Management
  • Attitudes for Service
  • Mentoring Effectively
  • Coaching a Service Team
  • New Paradigm for Coaches
  • Positive Coaching

Timeline

Compliance Auditor

Anthem BCBS
08.2019 - 08.2023

Electronic Enrollment Specialist

Anthem BCBS
01.2018 - 08.2019

Sergeant (Supervisor)

Mercury Marine
01.2013 - 01.2018

Member Experience Coach

Anthem BCBS
02.2011 - 08.2016

Claims Adjuster

Anthem BCBS
11.2006 - 02.2011

BBA - Marketing

University of Wisconsin - Oshkosh
DOUGLAS TELETZKE