Douglas Thibault
Stuart,FL
Summary
Results-driven technical professional with over 10 years of experience in technical support for application software and SaaS platforms, combined with a strong background in data analysis and interpretation. Skilled in leveraging analytical tools and techniques to extract insights, inform strategic decisions, and optimize performance. Proficient in SQL, Python, and data visualization tools, with a proven ability to solve complex problems and communicate effectively across teams. Highly adaptable, collaborative, and focused on delivering measurable results in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Software Support Engineer II & Data Specialist
Cendyn - Revcloud
01.2022 - 01.2025
- Handle complex service delivery issues with Cendyn-specific software solutions
- Configuring Windows Network Environments, FTP Connections, and Proxy Servers to allow data traffic between PMS software and Cendyn databases
- Setting Up and Maintaining SQL Databases in both Azure and on-prem. environments
- Writing and implementing complex SQL queries to provide Cendyn Users specific revenue information
- Diagnose Data issues in SQL
- Create and Maintain Complex queries and Stored Procedures in SQL for BI Reporting.
- Use Zendesk and other CRM products to communicate and track customer interactions
- Contribute to peer-to-peer training with other team members related to Revcloud
Technical Support Analyst II
TBC Corporation - R.O.Writer Inc
Juno Beach, FL
11.2015 - 02.2021
- Installing and configuring multiple
- Collaborated with cross-functional teams to enhance product features based on customer feedback.
- Configuring Windows Network Environments
- Setting Up and Maintaining SQL Databases
- Working in and Training Users how to use R.O.Writer, RPOS, Navex, and Epicor
- Setting up accounts for staff, solving password problems in an Active Directory Environment
- Documenting Customer Interactions in Multiple Ticketing Software Platforms
- Documented repair processes and helped streamline procedures for future technical support actions
- Observed system functioning and entered commands to test different areas of operations
- Provided technical support for software applications, ensuring system functionality and user satisfaction.
- Diagnosed and resolved hardware issues, improving response time and minimizing downtime for users.
Pressman/Stacker
Stuart Web Printing Inc
01.2013 - 01.2015
- Diagnose and repair malfunctions within press and stacker
- Operate printing press producing a wide variety of local publications and providing quality control
- Fill out skid tags and various forms of shipping paperwork
- Stack/Wrap pallets for shipping.
Security Site Supervisor
Securitas Security Services USA
01.2008 - 01.2013
- Access control of site entrance points
- Verify and document all alarms pertaining to two sites while following proper procedures in the post order alarm manual
- Monitoring CCTV, four monitors with sixteen videos per screen
- Document any and all unusual activity to ensure a secure site
- Ability to manipulate the monitoring system to get the best view possible
- Conduct mobile and on foot patrols to verify the building and surrounding property is secure
- Write and document Daily Activity Reports and or Incident Reports
- Conduct Yard checks which involve verifying trailer locations and making sure seals are intact
- Making Schedules for my team
- Managing a team of 12 security officers
Education
ASSOCIATE OF SCIENCE - ACCOUNTING AND BUSINESS MANAGEMENT
BRISTOL COMMUNITY COLLEGE
FALL RIVER, MA01.2009
HIGH SCHOOL DIPLOMA | VOCATIONAL DEGREE - BUILDING AND PROPERTY MAINTENANCE
DIMAN REGIONAL VOCATIONAL TECHNICAL HIGH SCHOOL
FALL RIVER, MA01.2007
Skills
- Software deployment
- Software maintenance
- API development
- Performance optimization
- Expert troubleshooting
- Customer support
- Network protocols
- User training
- Remote support
- SQL server integration services
- SQL server reporting services
- SQL server analysis services
Certification
CompTIA A+ Plus Certified
Timeline
Senior Software Support Engineer II & Data Specialist
Cendyn - Revcloud
01.2022 - 01.2025
Technical Support Analyst II
TBC Corporation - R.O.Writer Inc
11.2015 - 02.2021
Pressman/Stacker
Stuart Web Printing Inc
01.2013 - 01.2015
Security Site Supervisor
Securitas Security Services USA
01.2008 - 01.2013
HIGH SCHOOL DIPLOMA | VOCATIONAL DEGREE - BUILDING AND PROPERTY MAINTENANCE
DIMAN REGIONAL VOCATIONAL TECHNICAL HIGH SCHOOL
ASSOCIATE OF SCIENCE - ACCOUNTING AND BUSINESS MANAGEMENT
BRISTOL COMMUNITY COLLEGE