Douglas Trouten
Davison,USA
Summary
Dynamic and adaptable professional with a diverse background in photography, sales, customer service, and food service, seeking opportunities across various fields. Proven ability to thrive in fast-paced retail environments, demonstrating expertise in cash handling, transaction processing, and delivering exceptional customer experiences. Strong communication skills and meticulous attention to detail contribute to consistently high levels of customer satisfaction and operational efficiency. Committed to continuous learning and embracing new challenges to enhance performance and drive success.
Overview
29
29
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
Lake Orion, MI
06.2016 - Current
- Trained staff on best practices for customer engagement and problem resolution techniques.
- Established performance metrics to assess team effectiveness in delivering exceptional customer service.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Balanced end of day sales.
Receiving Clerk
Meijer
Davison, MI
10.2015 - 12.2015
- Achieved efficient inventory management by unloading delivery trucks and categorizing items accurately by store layout. Contributed to seamless store operations through timely stocking of grocery shelves and upkeep of the receiving area.
Shift lead
Taco Bell
Flint, MI
10.2013 - 07.2014
- Achieved high customer satisfaction through effective food preparation. Streamlined order management for improved service efficiency. Balanced cash drawers with precision to match sales records.
- Assisted customers with order placement. Processed payments and provided change.
Studio Manager/Photographer
Olan Mills/ Lifetouch Portrait Studios
White Lake, MI
03.2011 - 01.2013
- Executed portrait photography sessions, providing personalized image enhancements and promoting portrait package sales.
- Conducted thorough cash drawer audits and studio maintenance to uphold financial accuracy and a welcoming environment.
- Optimized scheduling process for customer portrait sessions to enhance client experience. Proactively engaged with clients to confirm appointments, contributing to service reliability. Delivered high-quality portraits to clients, resolving any discrepancies and facilitating additional orders to meet client demands.
- Directed scheduling, staff management, and customer service activities to optimize studio performance and client satisfaction.
Bartender
Flint Theatrical Enterprises, Inc.
Flint, MI
12.2007 - 11.2009
- Achieved high customer satisfaction by efficiently verifying IDs for beverage service.
- Delivered prompt drink service to customers, resulting in positive feedback.
- Streamlined cash handling processes, minimizing errors in change distribution.
- Maintained a pristine environment post-closing, contributing to a welcoming atmosphere.
- Enhanced patron safety through diligent performance of security duties.
Crew
Rob Spangler and Associates
Burton, MI
08.1997 - 06.2007
- Achieved high customer satisfaction through prompt food preparation and accurate order taking.
- Maintained a clean and organized environment, enhancing overall dining experience.
- Streamlined delivery processes by effectively unloading and organizing incoming inventory.
Camp Staff
Tall Pine Council, Boy Scouts of America
Flint, MI
06.1997 - 08.1997
- Facilitated seamless food organization for scout troops, enhancing camp experience.
- Streamlined food delivery operations by effectively managing unloading tasks.
- Optimized camp site setup and teardown processes, ensuring efficient transitions between weekly sessions.
Education
Associate of Science - Professional Photography
New York Institute of Photography
NYAssociate of Science - Information Technologies
Mott Community College
Flint, MISkills
Voice of customer analysis
Customer service
Retail transactions
Retail cleaning
Retail store operations
Performance evaluations
Training and onboarding
Staff management
Decision-making
Team recruiting and hiring
Retail sales customer service
Cash handling
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Was in Boy Scouts from 1st grade till 12th grade.
While in school was in Science Olympiad all 4 years of High School.
During freshman and sophomore years of High School I ran Track while in and earned my Varsity Letter.
Timeline
Customer Experience Manager
Michaels Arts and Crafts
06.2016 - Current
Receiving Clerk
Meijer
10.2015 - 12.2015
Shift lead
Taco Bell
10.2013 - 07.2014
Studio Manager/Photographer
Olan Mills/ Lifetouch Portrait Studios
03.2011 - 01.2013
Bartender
Flint Theatrical Enterprises, Inc.
12.2007 - 11.2009
Crew
Rob Spangler and Associates
08.1997 - 06.2007
Camp Staff
Tall Pine Council, Boy Scouts of America
06.1997 - 08.1997
Associate of Science - Professional Photography
New York Institute of Photography
Associate of Science - Information Technologies
Mott Community College