Douglas Turner

JR. Fly General Manager (Youth Basketball League)

• Planning and Execution for JR. Fly
• Set seasonal budgets for JR. Fly (P & L)
• Plan schedule (tryouts, games, practices, skills etc)
• Led and coordinated all on-court activity for the League
• Hire, Train, and Manage Coaches
• GM rosters and manage communication within teams
• Work with eligibility lead as needed
• Managed all pre and in-season communication (emails, code of conduct, customer service and support)
• Managed coaching conflicts or issues for JR. Fly
• Managed season tracking and overview of teams
• Develop coaching resources for the league coaches
• Organize frequent meetings with coaches and team members

Seasonal Programs Manager

• Managed planning, scheduling, and execution of seasonal camps and academies
• Set quarterly and annual revenue targets
• Coordinate staffing, train staff, and track hours
• Worked with Staffing and Ambassador Leads for staffing assistance
• Post-program recaps shared with the team (attendance and revenue) - Preparation of recap reports
• Coordinate with the Marketing Lead to promote programs and capture content

Private Training Business Manager

• Managed Trainers, Clients, and Program
• Set quarterly and annual revenue targets
• Track monthly training sessions and revenue
• Managed trainers and maintain quality private training standards
• Ensured efficient payment and scheduling process
• Developed processes for efficient operation of the training program

Court Rentals Manager

• Managed scheduling and booking of court rentals
• Collect insurance COI's, non-refundable deposits, and payment for court rentals
• Coordinate staffing, train staff, and track hours of court monitors
• Ensure proper set-up and tear-down of the facility
• Lead supply prep for Concessions, bathrooms, ice, etc
• Track and validate concessions sales by shift

SPORTSYOU Manager

• Managed the platform
• Led the creation of seasonal team pages
• Created seasonal invites to parents/players/coaches
• Led program communication on the platform
• Worked with the Coaching Lead to ensure coaches are updating promptly
• Worked with the Communication Lead to support message distribution
• Managed Coaches SportsYou page for updates and game recaps

Facility Set-up and Maintenance Manager

• Ensured organized and efficient facility operations
• Managed set-up and tear-down of facility needs
• Trained staff on expectations
• Identified Facility needs/improvements
• Managed Facility equipment and equipment needs

Facility S.O.P's Manager

• Standard Operating Procedures
• Worked with team to establish or update S.O.P (i.e. check-in process, front desk ops, injury management, etc)
• Established a responsibility process to ensure the facility is running smoothly (i.e. sweeping the floor, emptying the trash, bathroom tidiness, etc)
• Managed facility supplies (i.e. first aid supplies, waivers, and forms, etc)
• Staffing for Programs

• Delivered 200-300 packages daily to customer doorsteps and business offices.
• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
• Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
• Collaborated with team members to meet tight deadlines during peak delivery periods.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
• Streamlined package handling by organizing parcels for efficient loading and unloading.
• Completed on-time deliveries by choosing best and most efficient routes.
• Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
• Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
• Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
• Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Operated a sewage truck and safely cleaned company assets for multiple clients at various locations daily