Douglas Turner
Tacoma,WA
Summary
Dynamic leader with a proven track record in small business operations and customer relations, notably at Gods Green Earth Landscaping. Excelled in project management and staff development, driving financial growth and enhancing client service. Leveraged relationship-building and inventory control skills to expand market presence and achieve notable customer satisfaction.
Overview
22
22
years of professional experience
Work History
Owner
Gods Green Earth Landscaping
03.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Warehouse Picker
General Dynamics
06.2003 - 03.2017
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
Education
High School Diploma -
West Seattle
Seattle, WA05-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Staff management
- Team oversight
- Staff hiring
- Employee development
- Talent development
- Hiring and staffing
- Inventory control
- Quality assurance
Timeline
Owner
Gods Green Earth Landscaping
03.2017 - Current
Warehouse Picker
General Dynamics
06.2003 - 03.2017
High School Diploma -
West Seattle
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