Douglas Unterreiner
Park Hills
Summary
Experienced machine operator eager to apply my current work experience and skill set in a new environment. Seeking a position that offers opportunities to expand my skills and advance my career.
Overview
16
16
years of professional experience
Work History
Embroidery Machine Operator
Cap America
Fredericktown, MO, United States
01.2019 - 12.2025
- Operated and maintained multi-needle embroidery machines, ensuring high-quality output and adherence to production schedules.
- Streamlined the setup process for embroidery runs, which reduced machine downtime, helping to increase overall production efficiency.
- Developed a quality control checklist that decreased defects leading to higher customer satisfaction and fewer returns.
- Collaborated closely with the design team to optimize embroidery designs, resulting in a reduction in thread waste, which contributed to cost savings.
- Assisted other operators on machine functions and best practices, enhancing team productivity and ensuring a smooth onboarding process.
Assistant store manager
Dominos
Fredericktown, MO, United States
10.2014 - 12.2018
- Trained and mentored a team of 7+ employees
- Streamlined inventory management, reducing wasted product and funds.
- Implemented scheduling that increased labor productivity.
- Elevated customer satisfaction scores
- Maintained a high corporate review score at the stores I was responsible for during inspections.
- Prepared and planned large orders for fundraisers and local events
Customer service representative
Accent Marketing
Farmington, MO, United States
10.2011 - 08.2012
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Answered average of 75-100 calls per day, solving problems and providing product information
Customer Service Associate
JCPenney
Albuquerque, NM, United States
11.2009 - 10.2010
- Responded resourcefully to customer requests and concerns
- Executed multiple projects efficiently, including display setup and inventory counts
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
Skills
- Machine Operation
- Production Efficiency Optimization
- Machine Maintenance and Setup
- Time/Resource Management
- Problem solving and critical thinking
Hobbies
Playing music with my daughters, Drawing and painting, Watching movies
Strengths
- Adaptability
- Problem-Solving
- Attention to Detail
- Strong Work Ethic
- Team Collaboration
Timeline
Embroidery Machine Operator
Cap America
01.2019 - 12.2025
Assistant store manager
Dominos
10.2014 - 12.2018
Customer service representative
Accent Marketing
10.2011 - 08.2012
Customer Service Associate
JCPenney
11.2009 - 10.2010