Douglas Unterreiner
Park Hills
Summary
Experienced machine operator eager to apply my current work experience and skill set in a new environment. Seeking a position that offers opportunities to expand my skills and advance my career.
Overview
16
16
years of professional experience
Work History
Embroidery Machine Operator
Cap America
01.2019 - 12.2025
- Operated and maintained multi-needle embroidery machines, ensuring high-quality output and adherence to production schedules.
- Streamlined the setup process for embroidery runs, which reduced machine downtime, helping to increase overall production efficiency.
- Developed a quality control checklist that decreased defects leading to higher customer satisfaction and fewer returns.
- Collaborated closely with the design team to optimize embroidery designs, resulting in a reduction in thread waste, which contributed to cost savings.
- Assisted other operators on machine functions and best practices, enhancing team productivity and ensuring a smooth onboarding process.
Assistant store manager
Dominos
10.2014 - 12.2018
- Trained and mentored a team of 7+ employees
- Streamlined inventory management, reducing wasted product and funds.
- Implemented scheduling that increased labor productivity.
- Elevated customer satisfaction scores
- Maintained a high corporate review score at the stores I was responsible for during inspections.
- Prepared and planned large orders for fundraisers and local events
Customer service representative
Accent Marketing
10.2011 - 08.2012
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Answered average of 75-100 calls per day, solving problems and providing product information
Customer Service Associate
JCPenney
11.2009 - 10.2010
- Responded resourcefully to customer requests and concerns
- Executed multiple projects efficiently, including display setup and inventory counts
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
Skills
- Machine Operation
- Production Efficiency Optimization
- Machine Maintenance and Setup
- Time/Resource Management
- Problem solving and critical thinking
Hobbies
Playing music with my daughters, Drawing and painting, Watching movies
Strengths
- Adaptability
- Problem-Solving
- Attention to Detail
- Strong Work Ethic
- Team Collaboration
Timeline
Embroidery Machine Operator
Cap America
01.2019 - 12.2025
Assistant store manager
Dominos
10.2014 - 12.2018
Customer service representative
Accent Marketing
10.2011 - 08.2012
Customer Service Associate
JCPenney
11.2009 - 10.2010