Summary
Overview
Work History
Education
Skills
Military Experience
Timeline
Generic

Douglas Walters

Peshastin

Summary

Professional with extensive experience in the automotive industry. Highly skilled in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Collision Estimator

Cascade Autocenter
01.2022 - 06.2025
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.

Automotive Technician

Leonard Evans Cars
03.2021 - 12.2021
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.

Tractor Mechanic

Burrows Tractor
02.2019 - 03.2021
  • Contributed to a safe work environment by adhering to established safety protocols during all repair tasks.
  • Stayed up-to-date on industry advancements through continuous professional development courses and certifications.
  • Collaborated closely with sales teams to provide technical support during the selling process of new tractors.
  • Improved customer satisfaction with timely and efficient repair services.
  • Streamlined workshop processes by organizing tools and equipment for easy access during repairs.
  • Provided exceptional customer service, addressing client concerns and explaining repair procedures thoroughly.
  • Performed thorough diagnostic tests using advanced electronic systems to identify root causes of mechanical issues accurately.

Route Manager

MOC Products Company
08.2017 - 11.2018
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.

Automotive Technician

Cascade Autocenter
04.2010 - 08.2017
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

Education

No Degree -

Wenatchee Valley College
Wenatchee, WA

Skills

  • Damage assessment
  • Cost estimation
  • Insurance procedures
  • Photographic evidence
  • Strong work ethic
  • Changing tires
  • Attention to detail
  • Engine repair
  • Customer consultation
  • Route coordination
  • Schedule management
  • Teamwork and collaboration
  • Efficient multitasking

Military Experience

1997-2002 Army Veteran

Worked on the Patriot Missile System, maintaining the electronics & communications with the launching station.

Worked on the Kiowa Warrior Helicopter, maintaining avionics & weapon systems.

Timeline

Collision Estimator

Cascade Autocenter
01.2022 - 06.2025

Automotive Technician

Leonard Evans Cars
03.2021 - 12.2021

Tractor Mechanic

Burrows Tractor
02.2019 - 03.2021

Route Manager

MOC Products Company
08.2017 - 11.2018

Automotive Technician

Cascade Autocenter
04.2010 - 08.2017

No Degree -

Wenatchee Valley College

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