Douglas Weeks
Cincinnati
Summary
Dynamic Admissions Coordinator with extensive experience at AmeriMed, LLC, excelling in client relations and data verification. Proven track record in coordinating complex medical admissions and ensuring seamless transitions for patients. Recognized for outstanding customer service and strong organizational skills, effectively liaising with healthcare professionals to enhance patient care.
Overview
46
46
years of professional experience
Work History
Admissions Coordinator 2
AmeriMed, LLC
08.2008 - 12.2025
- Coordinate a variety of intravenous therapies and enteral nutrition therapies for patient's discharging home from hospitals, skilled nursing facilities, and from infectious disease practices.
- Input patient into Brightree database with required fields in order to build the file of the patient in need of services.
- Attach medical records retrieved from hospital records, and faxed records, including insurance for billing, pertinent diagnoses, allergy lists, and medication lists, among others.
- Communicate with hospital discharge planners, social workers, prescribers, patient's and caregivers.
- Find homecare agencies to provide skilled nursing for patient's and communicate specific needs, records, and timing of delivery of medication/supplies along with when the next dose or therapy is due at home.
- Verify insurance coverage for the therapies provided and obtain authorization in certain cases.
- Provide liaisons and/or patient's with expected insurance coverage and patient's copay amounts and arrange payments when needed.
- Communicate important details of the referral with team members which include customer service representatives, pharmacy technicians, and pharmacists.
Customer Service Lead
Cornerstone Medical Services
11.2004 - 09.2008
- Worked with discharge planners, social workers, skilled nursing facilities and patient's to provide a variety of home medical equipment such as home oxygen, nebulizers, suction machines, cpap/bipap machines, hospital beds, wheelchairs and more.
- Verified patient's insurance coverage for the items needed in the home setting. Communicated coverage and expected copay charges with the referring party and patient.
- Entered data into computer to create the patient record, billing profile including qualifying blood gas results, sleep studies, and prescribers orders.
- Assist associates with questions, training, and referral issues as needed.
- Interviewed potential candidates for new hires when customer service positions were added.
- Provided exceptional customer care via phone calls for re-orders and new orders.
Delivery Technician, Customer Service Rep, QA
Apria Healthcare
05.1980 - 11.2004
- Deliver home respiratory equipment and durable medical equipment to patient's homes, demonstrated correct and safe use of the equipment, and was on call for after hours issues with oxygen equipment. 1980-1987.
- Began as Customer Service Representative which entailed the intake of new referrals, effectively communicated the process to hospital staff, patient's, and billing department. 1987-2000.
- Quality Assurance Coordinator: Checked the work of customer service representatives and provided constructive education when errors were found. 2001-2004.
- Provided exceptional communication in all roles for the duration of my employment.
Education
High School Diploma -
North College Hill High School
Cincinnati05-1980
Skills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Outstanding customer service to all customers, internal and external alike
Timeline
Admissions Coordinator 2
AmeriMed, LLC
08.2008 - 12.2025
Customer Service Lead
Cornerstone Medical Services
11.2004 - 09.2008
Delivery Technician, Customer Service Rep, QA
Apria Healthcare
05.1980 - 11.2004
High School Diploma -
North College Hill High School