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Douglas Wells
Florence,KY
Summary
Dynamic leader with a proven track record at Disabled American Veterans for almost three decades, driving strategic membership growth and enhancing veteran engagement. Skilled in team leadership and enrollment processing, I streamlined renewal processes, improving efficiency and reducing administrative burdens. I am committed to fostering collaboration and achieving organizational goals through data-driven decision-making. Including five years in the Marine Corps, I have enjoyed a lifetime of service to our nation and those who sacrificed for our freedoms.
Overview
34
34
years of professional experience
Work History
National Membership Director
Disabled American Veterans (DAV)
07.2015 - 09.2025
- Developed and implemented strategic membership growth initiatives to enhance veteran engagement.
- Led team training sessions to improve member services and support systems.
- Analyzed membership data to identify trends and inform strategic decision-making processes.
- Supported 1250+ local chapters and 52 state-level departments.
- Streamlined membership renewal processes, enhancing efficiency and reducing administrative burdens.
- Collaborated with executive leadership to develop policies supporting long-term membership retention strategies.
National Service Office Supervisor
Disabled American Veterans (DAV)
09.2006 - 07.2015
- Provided direct representation before the Department of Veterans Affairs for disabled veterans, their dependents and survivors.
- Supervised daily operations, ensuring efficient workflow and adherence to organizational standards.
- Coordinated training programs, enhancing team skills and knowledge for improved service delivery.
- Developed and implemented process improvements, increasing operational efficiency and reducing turnaround times.
- Managed scheduling and resource allocation to optimize staff productivity and meet operational demands.
National Service Office Supervisor
Disabled American Veterans (DAV)
04.1996 - 09.2006
- Provided direct representation before the Department of Veterans Affairs for disabled veterans, their dependents and survivors.
- Supervised daily operations, ensuring efficient workflow and adherence to organizational standards.
- Coordinated training programs, enhancing team skills and knowledge for improved service delivery.
- Developed and implemented process improvements, increasing operational efficiency and reducing turnaround times.
- Managed scheduling and resource allocation to optimize staff productivity and meet operational demands.
Intelligence Analyst
United States Marine Corps
12.1991 - 02.1996
- Analyzed intelligence data to identify trends and inform strategic decision-making for Harrier aircraft operations.
- Developed comprehensive reports on operational environments for senior leadership review.
- Collaborated with cross-functional teams to enhance information sharing and situational awareness.
- Utilized advanced analytical tools to assess threats and opportunities in real-time scenarios, as well as to conduct battle damage assessments.
Education
Bachelor of Arts - Communications (Journalism And Public Relations)
Madonna University
Livonia, MI12-2020
Skills
- Teamwork and collaboration
- Team leadership
- Enrollment processing
- Social media marketing
- New member prospecting
- Customer service
- Verbal and written communication
- Goal setting
Interests
Timeline
National Membership Director
Disabled American Veterans (DAV)
07.2015 - 09.2025
National Service Office Supervisor
Disabled American Veterans (DAV)
09.2006 - 07.2015
National Service Office Supervisor
Disabled American Veterans (DAV)
04.1996 - 09.2006
Intelligence Analyst
United States Marine Corps
12.1991 - 02.1996
Bachelor of Arts - Communications (Journalism And Public Relations)
Madonna University