- Avid Reader
- Watching Movies and TV Shows
- Video Gaming
- Volunteer Work
- Road Trips
Douglas Wells
Florence,KY
Summary
Dynamic leader with a proven track record at Disabled American Veterans for almost three decades, driving strategic membership growth and enhancing veteran engagement. Skilled in team leadership and enrollment processing, I streamlined renewal processes, improving efficiency and reducing administrative burdens. I am committed to fostering collaboration and achieving organizational goals through data-driven decision-making. Including five years in the Marine Corps, I have enjoyed a lifetime of service to our nation and those who sacrificed for our freedoms.
Overview
34
34
years of professional experience
Work History
National Membership Director
Disabled American Veterans (DAV)
Erlanger, KY
07.2015 - 09.2025
- Developed and implemented strategic membership growth initiatives to enhance veteran engagement.
- Led team training sessions to improve member services and support systems.
- Analyzed membership data to identify trends and inform strategic decision-making processes.
- Supported 1250+ local chapters and 52 state-level departments.
- Streamlined membership renewal processes, enhancing efficiency and reducing administrative burdens.
- Collaborated with executive leadership to develop policies supporting long-term membership retention strategies.
National Service Office Supervisor
Disabled American Veterans (DAV)
Detroit, MI
09.2006 - 07.2015
- Provided direct representation before the Department of Veterans Affairs for disabled veterans, their dependents and survivors.
- Supervised daily operations, ensuring efficient workflow and adherence to organizational standards.
- Coordinated training programs, enhancing team skills and knowledge for improved service delivery.
- Developed and implemented process improvements, increasing operational efficiency and reducing turnaround times.
- Managed scheduling and resource allocation to optimize staff productivity and meet operational demands.
National Service Office Supervisor
Disabled American Veterans (DAV)
Salt Lake City, UT
04.1996 - 09.2006
- Provided direct representation before the Department of Veterans Affairs for disabled veterans, their dependents and survivors.
- Supervised daily operations, ensuring efficient workflow and adherence to organizational standards.
- Coordinated training programs, enhancing team skills and knowledge for improved service delivery.
- Developed and implemented process improvements, increasing operational efficiency and reducing turnaround times.
- Managed scheduling and resource allocation to optimize staff productivity and meet operational demands.
Intelligence Analyst
United States Marine Corps
Yuma, AZ
12.1991 - 02.1996
- Analyzed intelligence data to identify trends and inform strategic decision-making for Harrier aircraft operations.
- Developed comprehensive reports on operational environments for senior leadership review.
- Collaborated with cross-functional teams to enhance information sharing and situational awareness.
- Utilized advanced analytical tools to assess threats and opportunities in real-time scenarios, as well as to conduct battle damage assessments.
Education
Bachelor of Arts - Communications (Journalism And Public Relations)
Madonna University
Livonia, MI12-2020
Skills
- Teamwork and collaboration
- Team leadership
- Enrollment processing
- Social media marketing
- New member prospecting
- Customer service
- Verbal and written communication
- Goal setting
Interests
Timeline
National Membership Director
Disabled American Veterans (DAV)
07.2015 - 09.2025
National Service Office Supervisor
Disabled American Veterans (DAV)
09.2006 - 07.2015
National Service Office Supervisor
Disabled American Veterans (DAV)
04.1996 - 09.2006
Intelligence Analyst
United States Marine Corps
12.1991 - 02.1996
Bachelor of Arts - Communications (Journalism And Public Relations)
Madonna University