Douglas Whitehad
Bassett,United States
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dealer, Dual Supervisor, Supervisor
Ceasars Entertainment
04.2023 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Worked with dealer team to run larger games such as craps and baccarat.
- Applied standard or special rules to games based on pre-agreed game rules.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Controlled equipment such as roulette wheels to run games.
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Implemented security measures during gameplay, deterring instances of cheating or fraud while preserving the integrity of the games offered.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored game for potential security risk to protect operation and players.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored players behavior, taking appropriate action against rule violations.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Trained new dealers in rules and operation of different games.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Va Lottery Game Table Dealer
Hard Rock Hotel and Casino
10.2022 - Current
- Va lottery certified game table dealer
Owner operator Landscape and Lawn care business
Tricounty Landscape and Lawncare
01.2020 - Current
- Self employed
Owner operator of golf course
Beaver Hills Golf Course
01.2014 - 12.2019
Education
High School Diploma -
Bassett High School
Bassett Va06-1987
Skills
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick thinking
- Strong mathematical skills
- Chip handling
- Hand-eye coordination
- Payout calculations
- Game rules
- Effective conflict resolution skills
- Table management
- Excellent customer service
- Stress tolerance
- Game management
- Dealer training
- Table game rules
- Gaming commission regulations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer interaction
- Professional ethics
- Team building
- Self motivation
- Professionalism
- Interpersonal communication
- Mathematical proficiency
- Gambling regulations compliance
- Game dealing
- Chip inventory systems
- Deal cards
- Gaming chip inventory systems
- Payout calculation
- Run table games
Certification
- Va Lottery Gaming Table Dealer, October 2022
Timeline
Dealer, Dual Supervisor, Supervisor
Ceasars Entertainment
04.2023 - Current
Va Lottery Game Table Dealer
Hard Rock Hotel and Casino
10.2022 - Current
Owner operator Landscape and Lawn care business
Tricounty Landscape and Lawncare
01.2020 - Current
Owner operator of golf course
Beaver Hills Golf Course
01.2014 - 12.2019
High School Diploma -
Bassett High School
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