Douglas Williams
Aiken,SC
Overview
45
45
years of professional experience
Work History
Aiken County Schools
Bus Monitor
Aiken, SC
01.2022 - Current
Parts Manager/Assistant Manager
Pendarvis Chevrolet
Edgefield, SC
11.2010 - 08.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Developed and implemented inventory system, boosting customer satisfaction scores [Number]%.
- Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.
Parts Salesman
NAPA Auto Parts - Genuine Parts
Aiken, SC
08.2010 - 08.2014
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
Assistant Manager
Advanced Auto Parts
Aiken, SC
12.2006 - 08.2010
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Quality Control Inspector
General Motors Co
.Detroit, Michigan
08.1977 - 07.2006
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce defects.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Clio High School
Clio Michigan06.1973
Skills
- Scheduling
- Workflow planning
- Good Telephone Etiquette
- Decision Making
- Interpersonal Communication
- First Aid/CPR
Timeline
Aiken County Schools
Bus Monitor
01.2022 - Current
Parts Manager/Assistant Manager
Pendarvis Chevrolet
11.2010 - 08.2019
Parts Salesman
NAPA Auto Parts - Genuine Parts
08.2010 - 08.2014
Assistant Manager
Advanced Auto Parts
12.2006 - 08.2010
Quality Control Inspector
General Motors Co
08.1977 - 07.2006
High School Diploma -
Clio High School