Douglas Word
Billings,MT
Summary
Dynamic Sales and Service Consultant with a proven track record at Brink Inc., excelling in team leadership and client relationship management. Spearheaded initiatives that enhanced project delivery and client satisfaction, while leveraging problem-solving skills to drive strategic growth and operational efficiency. Recognized for developing impactful training programs that elevated team performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sales, Service & Customer Growth Consultant
Brink Inc. / Hobart Service
12.2013 - Current
- Led cross-functional teams to improve project delivery timelines and enhance client satisfaction.
- Developed strategic frameworks for client engagement, enhancing service offerings and market positioning.
- Facilitated workshops to identify process inefficiencies, resulting in streamlined operations and increased productivity.
- Analyzed industry trends to provide actionable insights, driving informed decision-making for clients.
Sales Manager / Warehouse Operations Manager
Coca Cola Enterprises
03.1993 - 02.2003
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs that improved team performance and product knowledge.
- Analyzed market trends to identify opportunities for business growth and expansion.
Education
High School Diploma -
Skyview High School
Billings, MTSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Commercial Bakery And Kitchen Equipment Sales and Installation
Certification
1. Certified in the state of Wyoming Weights & Measures.
2. Certified Class A CDL. Holder
Timeline
Sales, Service & Customer Growth Consultant
Brink Inc. / Hobart Service
12.2013 - Current
Sales Manager / Warehouse Operations Manager
Coca Cola Enterprises
03.1993 - 02.2003
High School Diploma -
Skyview High School