Douglas W. Taylor
Washington,DC
Summary
Versatile and results-driven professional with extensive experience at the Department of Veterans Affairs, adept in Microsoft Office and demonstrating exceptional organizational skills. Proven track record of enhancing program operations, managing critical healthcare appointments, and streamlining administrative processes. Excelled in roles requiring meticulous attention to detail and outstanding customer service, significantly improving operational efficiency.
Overview
15
15
years of professional experience
Work History
Health System Specialist
DEPARTMENT OF VETERANS AFFAIRS
Washington, DC
01.2023 - Current
- Screen, process, and track mail packets in the Centralized Mail Portal and reassign them to the appropriate workstream
- Draft, review, and finalize notification letters
- Created a missing caregiver application template for applicants who do not have an active appeal on file
- Responsible for screening, formatting, mailing, and closing out decision letters for Higher Level Review workstream
- Analyze the tracking report for each workstream, identify responses to clarification letters and Duty to Assist mailed to the claimants and VA Medical facilities
Program Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
Atlanta, GA
01.2020 - 01.2023
- Drafted, reviewed, and finalized general correspondences for the Centralized Eligibility and Appeals Team
- Served as the office manager; planned, directed, organized, coordinated, and performed work in various administrative areas to facilitate smooth program operations
- Collected, compilated and tracked data and statistical information related to program operations
- Tracked approved caregivers and Veterans interested in receiving the Coronavirus vaccine
- Managed and maintained multiple Clinical Accessors and Social Workers calendars
Advanced Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
Atlanta, GA
01.2020 - 01.2023
- Scheduled Physical Medicine and Rehabilitation, Occupational Therapy and Physical Therapy appointments with the appropriate healthcare provider
- Selected to manage the Physical Therapy Clinic due to Health Administration Service manpower shortage
- Served as the Acting Lead Medical Support Assistant in the absence of the Medical Support Assistant Supervisor ensured the Geriatrics Clinics ran properly, and patient care was not affected
Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
Atlanta, GA
01.2018 - 01.2019
- Scheduled multiple medical appointments including biopsies, surgeries and consulting appointments with the appropriate healthcare providers
- Accurately sent and prioritized messages from Veteran patients to doctors for appointments, medicines, tests and general medical concerns
- Conferred with Veteran patients to obtain and confirm billing and demographic information and accurately enter patient and insurance information into proper healthcare systems
Administrative Assistant – (Civilian Position)
DEPARTMENT OF THE NAVY
Memphis, TN
01.2015 - 01.2018
- Provided exceptional customer service to 2,000 civilian and military personnel and responsible for ensuring the highest level of customer service throughout Navy Recruiting Command
- Drafted, reviewed and finalized general correspondences, awards and reports
- Received, screened, processed and tracked over 800 administrative and legal documents for 13 Navy Recruiting Districts
Training Technician
DEPARTMENT OF VETERANS AFFAIRS
New Orleans, LA
01.2011 - 01.2015
- Performed annual on-site program audits of 29 facilities assessing financial records and related internal controls for compliance
- Responsible for making daily decisions on approving or disapproving over 900 scholarships and determining financial value of scholarships and distributing multi-million dollar funds to the VA Medical Centers
- Scheduled and conducted interviews, evaluated candidates, made recommendations for employment, conducted reference and background checks for potential new hires
Personnel Support Detachment - Human Resource Assistant – (Civilian Position)
DEPARTMENT OF THE NAVY
Pensacola, FL
01.2010 - 01.2011
- Reviewed personnel documents to determine correct pay entitlements and prepared all documents for disbursement
- Verified eligibility determined authorized entitlements and made adjustments to pay accounts based on standardized military pay rules and regulations
Education
Master of Public Administration -
UNIVERSITY OF MEMPHIS
Memphis, TN01.2018
Master of Education -
TROY UNIVERSITY
Pensacola, FL01.2009
Master of Education -
UNIVERSITY OF ALABAMA
Tuscaloosa, AL01.1996
Bachelor of Elementary Education -
JACKSONVILLE STATE UNIVERSITY
Jacksonville, AL01.1992
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Social Media Platforms
Military Experience
UNITED STATES NAVY, Norfolk, VA, Virginia Beach, VA, Pensacola, FL, 1997-2010
Executive Profile
True, True, True, True, More than two decades, 13 years, 8 years, Fiscal Responsibility and Process Management, Leadership Chairing 58 Career Development Boards, Management Leading and Developing Team of 14, Training and Coaching Resulting in Multiple Awards, Customer Service, Sensitive and Confidential Document Administration for US Navy, Process Improvement
Timeline
Health System Specialist
DEPARTMENT OF VETERANS AFFAIRS
01.2023 - Current
Program Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
01.2020 - 01.2023
Advanced Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
01.2020 - 01.2023
Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS
01.2018 - 01.2019
Administrative Assistant – (Civilian Position)
DEPARTMENT OF THE NAVY
01.2015 - 01.2018
Training Technician
DEPARTMENT OF VETERANS AFFAIRS
01.2011 - 01.2015
Personnel Support Detachment - Human Resource Assistant – (Civilian Position)
DEPARTMENT OF THE NAVY
01.2010 - 01.2011
Master of Public Administration -
UNIVERSITY OF MEMPHIS
Master of Education -
TROY UNIVERSITY
Master of Education -
UNIVERSITY OF ALABAMA
Bachelor of Elementary Education -
JACKSONVILLE STATE UNIVERSITY
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