Douglas A. Moore
Bloomington,IL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
General Sales Manager
Sam Leman Chrysler Dodge Jeep Ram
07.2022 - 05.2024
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
General Sales Manager
Green Nissan
01.2019 - 05.2022
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
Green Mazda Lincoln
03.2017 - 01.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Auto Finance Manager
O’Brien Kia
05.2014 - 03.2017
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Streamlined financing procedures for faster approval and processing times.
- Developed strong relationships with lenders to secure favorable loan terms for customers.
- Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
- Maintained compliance with all state and federal regulations governing automotive financing practices.
Auto Sales Representative
O’Brien Kia
04.2012 - 05.2014
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Streamlined the sales process for increased efficiency and better time management.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
- Negotiated prices and financing options with clients to close deals successfully.
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
Education
Yes - General Studies
Heyworth High School
Heyworth, IL05.1997
Skills
- Price Structuring
- Revenue development
- Team Development
- Sales Coaching
- Policy Enforcement
- Sales Development
- Staff Training
- Goal Setting
- Sales Leadership
- Training and coaching
- Sales process optimization
United States Air Force
Crew Chief on C-141 Cargo Planes
March 1998 - March 2002
Timeline
General Sales Manager
Sam Leman Chrysler Dodge Jeep Ram
07.2022 - 05.2024
General Sales Manager
Green Nissan
01.2019 - 05.2022
Sales Manager
Green Mazda Lincoln
03.2017 - 01.2019
Auto Finance Manager
O’Brien Kia
05.2014 - 03.2017
Auto Sales Representative
O’Brien Kia
04.2012 - 05.2014
Yes - General Studies
Heyworth High School
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