Douglas J DeBlasio
Carnegie,PA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more 10+ years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
Owner
DeBlaze
04.2019 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving restaurant goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Manager
DeBlasio's Restaurant
06.2004 - 12.2018
- Answer phones, take reservations, and process orders
- Pick up liquor and food as needed to supply restaurant
- Ensure that customers are happy with their meal and satisfied with service
- Supervise that miscellaneous jobs are done around the restaurant such as cleaning and organizing
- Serve customers in dining area as needed.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the restaurant.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Built high-performing teams through effective recruitment and talent development with all staff.
Retail Sales Representative
Verizon Wireless
04.2012 - 07.2016
- Analyze customer needs and present value-added solutions
- Provide our customers with a basic understanding of the functionality of the products and accessories
- Support daily business operations, including processing customer transactions and auditing cash receipts daily
- Ensure that my customers leave with the best solutions for their needs
- Deliver the best product set-up and coaching experience possible
- Exceeded target sales goals by 150% every month
- Executed 15-20 daily cold calls to top level executives to increase client base
- Used networking opportunities to create successful, on-going business relationships
- Shared product knowledge with customers while making personal recommendations
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
Operations Coordinator Manager
Otto Bock Healthcare
07.2010 - 03.2012
- Responsible for daily routing and dispatching of services for Philadelphia and Pittsburgh
- Organizing and coordinating service requests as received from intake, and mapping routes
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Dispatching same day service requests based on the location of representatives in the field.
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
Sales Representative
Otto Bock Healthcare
05.2008 - 04.2010
- Schedule set ups for Continuous Passive Motion (CPM) rehabilitation machines
- Prepare paper work for patients
- Deliver and set up CPM machines in patient homes and hospitals around the Pittsburgh area
- Pick up CPM machines from patients when their allotted time is up.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
Education
Bachelor of Arts - Police Science
Bethany College
Bethany, WV05.2008
High School Diploma -
The Kiski School
Saltsburg, PA06.2004
Skills
- Own my own Restaurant
- Business Development
- Fortune 500 Company Management
- Sales Associate of the Month Award/Year
- Team building expert
- Consulting
- Staff hiring
- Staff Management
- Business launch
- Marketing
- Employee Training
- Proven sales track record
- Winner’s Circle Award Twice
- Exceptional time management
- Team Leadership
- Adept at closing sales
Additional Information
Delta Tau Delta Fraternity (Spring 2005-Spring 2008). Vice President of DTD Fraternity (Fall 2007-Spring 2008). Organized and coordinated community service and philanthropic events. Coordinated public relations and community outreach programs. Created packets of goals for the Fraternity, encouraging freshman and independent students to attend. Maintained and kept track of all financial decisions. Volunteer Advertising Sales Associate for Bethany College Newspaper (2007-2008)., Recreation Center Associate (2007)., Big Brothers/Big Sisters (2004-2008)., Head of advertising and marketing for Bethany College TV station (2005-2007).
References
References will be given upon request.
Timeline
Owner
DeBlaze
04.2019 - Current
Retail Sales Representative
Verizon Wireless
04.2012 - 07.2016
Operations Coordinator Manager
Otto Bock Healthcare
07.2010 - 03.2012
Sales Representative
Otto Bock Healthcare
05.2008 - 04.2010
Manager
DeBlasio's Restaurant
06.2004 - 12.2018
Bachelor of Arts - Police Science
Bethany College
High School Diploma -
The Kiski School