DOUGLAS J. NELSON JR

• Product Ownership (3+yr) / Product/Portfolio Management (3+yr) / Data Governance (1yr)
• Oversees multiple teams supporting iterative Agile process for developing and updating digital products as a product owner for Data Governance initiatives
• Within this role, also functioned as a Scrum Master supporting teams within Rally and Jira software
• RESULTS: Enabled release of new data sharing software through Agile iterative enhancements
• Performed Portfolio Management pioneering operations to align multiple work initiatives and enable priority collaboration across communication methods and workshops
• Supported Chief of Staff operations and event planning and managed monthly risk and control measures for broader data organization
• RESULTS: Improved functioning for teams across portfolio and improved morale through recognition communications and events all while reducing risk and maintaining compliance
• Paved new enterprise technology and methodology around data sharing to include development of the change management and communication plan to implement across the company
• RESULTS: Enabled smooth socialization of new information exchange process across the enterprise that enhanced adoption and coordination with governance procedures involved in sharing
• Oversaw change and communication plan for data and analytics portfolio integration across multiple company areas

Developed, led, and promoted new USAA-wide insights program called WayPoints
RESULTS: Enhanced employee digital acumen and increased awareness of Member, market, and tech trends in actionable ways that enabled optimal decision-making within individual EXM (Experience Management) team initiatives
Managed business portfolios and provided alignment and advice to leadership for how best to integrate workstreams and to lessen any negative impact of changing organizational structures
RESULTS: Directly improved Agile release trains (ART) by providing clarity behind the reasons for change and realignment; functioned as an advocate for the benefits of a streamlined cross-functional interaction model
Strategic Operations Planning / Cross-Functional Team Planning and Facilitation (8+yrs)
Conducted ethnographies to assess changes in Member product expectations in order to better equip USAA teams with rationales behind why certain internal change might be necessary
RESULTS: Reduced uncertainty and improved member satisfaction through integrating direct feedback in order to enact strategic changes to organizational structures and key software programs
Consulted with EXM teams on their individual team priorities to develop Business Model Canvases (BMC) and Strength, Weaknesses, Opportunities, and Threats (SWOT) analyses
RESULTS: Was enabled to recommend changes to leadership that could improve interoperability between teams

Organized and coordinated 200+ personnel in strategic planning efforts across a multicultural and multinational environment
RESULTS: Successfully used planning methods to develop executable models and tactics for use in multiple military engagements
Led more than 40 employees in the development of an entirely new organizational plan with the Republic of Korea (ROK)
RESULTS: Developed plan became the strategic U.S./ROK plan for joint military operations in the region for the next decade
Maintained team objectives, risk, and controls (RCSA) data for Digital Strategy team on metric stream in coordination with risk and compliance team
RESULTS: 50% increase in accurate alignment of control measures against related risk for each team objective

Administrative Management / Customer Research / Event Coordination (3+yrs)
Managed recruiting methods and activities across large recruiting district in Houston, Texas
RESULTS: Achieved a 15% increase in recruitments for local office
Assisted in leading customer research ethnographies and other qualitative/quantitative reports
RESULTS: Improved company’s approach to customer base and related satisfaction levels
Collaborated with multiple distinct organizations to coordinate weekend events for up to 1,000 people
RESULTS: Increased engagement due to social events that reduced stress/burnout and enabled positive social interaction opportunities