Douglas M. O’Neill
Hendersonville,TN
Summary
Highly accomplished executive with a proven track record in sales, project management, and leading high-performing teams. Consistently delivered exceptional results, driving revenue growth and exceeding client expectations.
Overview
14
14
years of professional experience
Work History
Account Executive
Reynolds American, Inc
01.2020 - 03.2023
- Spearheaded and orchestrated comprehensive management and direction of customer relationships for top Convenience-Gas chains, encompassing retail/wholesale marketing programs and all facets of the supply chain
- Oversaw three Strategic Accounts featuring a network of approximately 3,000 retail stores, along with one direct buying distribution center spanning across 31 states
- Strong ability to analyze sales data, performance metrics, and customer insights to drive decision-making within JBPs (Joint Business Plans)
- Orchestrated the management of over $400 million in annual sales and a $100 million marketing budget, consistently delivering exceptional results and fostering business growth.
Senior Manager
Reynolds American, Inc
04.2018 - 12.2020
- Cycle Planning
- Spearheaded and executed brand marketing initiatives as a project manager, driving end-to-end campaign success through strategic planning, creative direction, and implementation across multiple channels
- Collaborated closely with creative agencies, fostering impactful and cohesive brand campaigns that aligned with brand guidelines and messaging, resulting in increased brand awareness and customer engagement
- Fostered seamless integration of brand marketing efforts by working collaboratively with cross-functional teams, including product, sales, and communications, to ensure consistent messaging and positioning, amplifying brand impact.
Key Account Manager
Reynolds American, Inc
01.2016 - 03.2018
- Exemplified exceptional account management skills, resulting in the successful management of a portfolio of key accounts, fostering strong client relationships, and achieving a high customer retention rate while driving increased revenue
- Demonstrated strong leadership abilities by effectively leading a team of account managers, providing guidance, coaching, and support to enhance their account management skills and foster their professional growth
- Developed and executed strategic account plans in collaboration with cross-functional teams, identifying and capitalizing on opportunities for account expansion, driving business growth, and maximizing customer satisfaction.
Senior Division Manager
Reynolds American, Inc
10.2014 - 12.2016
- Orchestrated the successful operations and performance of a division, strategically allocating resources and planning initiatives, resulting in significant growth and surpassing divisional objectives
- Empowered and motivated a high-performing team, providing effective guidance, coaching, and development opportunities, leading to enhanced productivity an achievement of divisional goals
- Collaborated seamlessly with cross-functional teams, aligning divisional objectives with company-wide goals, fostering robust communication and coordination, and driving synergy to maximize overall organizational success.
Account Manager
Reynolds American, Inc
04.2011 - 05.2014
- Managed a portfolio of direct accounts, serving as the primary point of contact, addressing their needs, and ensuring a high level of customer satisfaction
- Developed and executed account plans, identifying growth opportunities and implementing strategies to drive revenue and expand business within assigned accounts
- Conducted market research and analysis to identify potential clients and market segments, tailoring outreach efforts and value propositions to effectively engage and convert leads into loyal customers
Territory Manager
Reynolds American, Inc
01.2009 - 03.2011
Education
Coaching Excellence Emotional Intelligence Crucial Conversations Account Management Excellence -
Bachelor of Arts - Corporate Communications
Western Kentucky University
2007
Skills
- Strategic Account Management
- Communication
- Relationship Building
- Sales & Negotiations
Timeline
Account Executive
Reynolds American, Inc
01.2020 - 03.2023
Senior Manager
Reynolds American, Inc
04.2018 - 12.2020
Key Account Manager
Reynolds American, Inc
01.2016 - 03.2018
Senior Division Manager
Reynolds American, Inc
10.2014 - 12.2016
Account Manager
Reynolds American, Inc
04.2011 - 05.2014
Territory Manager
Reynolds American, Inc
01.2009 - 03.2011
Coaching Excellence Emotional Intelligence Crucial Conversations Account Management Excellence -
Bachelor of Arts - Corporate Communications
Western Kentucky University
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