Douglass James
Summary
Dynamic professional with a proven track record at FedEx Express, excelling in customer service and efficient package handling. Recognized for exceptional attention to detail and problem-solving skills, ensuring timely deliveries. Adept at navigating routes using GPS technology, contributing to enhanced operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Courier
FedEx Express
04.2024 - Current
- Delivered packages promptly to ensure customer satisfaction and timely service.
- Navigated routes efficiently using GPS technology for optimal delivery times.
- Assisted in loading and unloading parcels while adhering to safety protocols.
- Communicated with dispatch regarding delivery status and potential delays.
Paraprofessional
Juan Morel Campos Secondary School
10.2012 - 09.2025
- Supported teachers in daily classroom activities and student engagement.
- Assisted in developing individualized education plans for diverse learning needs.
- Facilitated small group instruction to enhance student comprehension and retention.
- Monitored student progress, providing feedback to optimize learning outcomes.
- Implemented behavioral management strategies to promote positive classroom environments.
- Collaborated with educators to adapt lesson plans for inclusivity and effectiveness.
- Coordinated communication between parents and staff to address student concerns effectively.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
Overnight Replenishment Associate
Home Depot
06.2005 - 06.2007
- Executed overnight stock replenishment to ensure optimal product availability.
- Collaborated with team members to maintain organized and efficient stockroom operations.
- Operated forklifts and pallet jacks for safe transportation of merchandise.
- Monitored inventory levels and reported discrepancies to management promptly.
- Conducted regular audits of stock levels to minimize shrinkage and ensure accuracy.
- Collaborated with team members for efficient completion of overnight tasks and timely store opening preparations.
- Improved customer satisfaction by maintaining a clean, well-stocked, and easily navigable store environment.
- Stocked designated items on shelves, end caps and displays.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Sales Associate
Lasting Impressions
02.2004 - 05.2005
- Exceeded sales targets through effective product knowledge and customer engagement.
- Developed strong relationships with customers, enhancing loyalty and repeat business.
- Trained new team members on sales techniques and company policies.
- Managed inventory levels, ensuring optimal stock availability and presentation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Computer Science
Dominican College
Orangeburg, NYHigh School Diploma -
Nazareth Regional High School
Brooklyn, NY06-2001
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Package handling
- Heavy lifting
- GPS technology
Timeline
Courier
FedEx Express
04.2024 - Current
Paraprofessional
Juan Morel Campos Secondary School
10.2012 - 09.2025
Overnight Replenishment Associate
Home Depot
06.2005 - 06.2007
Sales Associate
Lasting Impressions
02.2004 - 05.2005
Computer Science
Dominican College
High School Diploma -
Nazareth Regional High School