Douglas (Trey) Cox
Sugar Land,TX
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. communication skills. Strives to contribute exceptional sales performances to benefit a company.
Overview
15
15
years of professional experience
Work History
OPERATIONS MANAGER
FARMER TRAILER RENTALS LLC
01.2018 - Current
- Manage incoming client requests via phone and face-to-face
- Prepare and manage rental agreements with customers
- Follow up with existing customers to confirm their satisfaction and generate leads
- Establish relationships and engage with customers
- Complete quotes and prepare and complete paperwork
- Perform minor repair and maintenance on equipment
- Ensures that rates with customers are satisfactory and profitable
- Communicates efficiently with team members
- Enter sales data into Microsoft Office.
- Manage approximately 20 incoming calls and emails daily from customers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Sales Representative
Drlling and Production Resources
01.2013 - 01.2018
- Completed sale orders
- Perform order review and send order acknowledgements to customers
- Interact with customers via phone and email
- Client Relations: consulted with DPR customers on orders and cultivated working relationships with existing clients, while also constantly prospecting new clients
- Attended off Shore Technology Conference to recruit new business
- Managed shipping and receiving of DPR products
- Customer transactions
- Sustained reputable client relationships
- Created advertising brochures for Off Shore Technology Conference.
QUALITY ASSURANCE/QUALITY CONTROL
PARKER HANNEFIN
01.2009 - 01.2013
- Worked as off-shore driller: Kazakhstan (2010-2011)
- Handled third-party inspectors and maintained appropriate communication of job status
- Data Entry: create and maintained data-books and provided documentation for client orders
- Executed QA/QC on equipment: stress relieving, hydro testing, and third-party inspection
- QA/QC: Assured correct documentation on new and old inventory
- Hydro Testing
- Stress Relieving
- Inventory Management
- Assisted in website design for Parker Hannifin/DPR website.
Education
High School Diploma -
Clements High School
Sugar Land, TX05.2006
Skills
- Logistics Oversight
- P&L Management
- Business Planning
- Document Control
- Inventory Management
- Marketing
- Organizational Management
- Performance monitoring
- Customer Service
- Planning and Implementation
- Goal Setting
References
- Kent Farmer, Owner- Farmer Trailer Rentals, (512)517-0626
- Art Miller, Sales- Machine Specialty and Manufacturing- Drilling and Production Resources, (713)306-8479
- Emil Holloway, QA/QC Manager- Drilling and Production Resources, (713)898-9584
- Jason McGuire, Management- Parker Hannifin, (502)548-6673
Timeline
OPERATIONS MANAGER
FARMER TRAILER RENTALS LLC
01.2018 - Current
Sales Representative
Drlling and Production Resources
01.2013 - 01.2018
QUALITY ASSURANCE/QUALITY CONTROL
PARKER HANNEFIN
01.2009 - 01.2013
High School Diploma -
Clements High School
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